Director, Technical Support

• Lead support across software, controls/PLC, robotics, conveyor, and advanced automation technologies.

• Ensure technical depth, training, and readiness across all disciplines.

• Sales Partnership, Customer QBRs & Vendor Coordination *

• Partner with Sales to support strategic and at-risk accounts.
• Participate in and support critical customer QBR meetings.
• Coordinate with key vendors to support issue resolution and customer discussions.

• Align internal teams and vendors to ensure consistent messaging and accountability.

• Escalation Management & Continuous Improvement *

• Serve as executive point of accountability for critical escalations.

• Lead root cause analysis and corrective/preventive actions.

• Leadership & Team Development *

• Lead and develop high-performing technical support teams.
• Foster a culture of accountability, continuous improvement, and customer-first thinking.

Travel Requirements:

• Less than 15% travel

• Strategic thinker with strong analytical and problem-solving capabilities.
• Proven leader with experience managing complex technical support or service organizations.
• Strong customer-facing and escalation management skills.
• Ability to influence senior stakeholders and drive alignment across cross-functional teams.
• Results-driven mindset with a focus on operational excellence and scalability.
• Excellent written and verbal communication skills., * 10+ years of experience in technical support, service operations, lifecycle services, or related operational leadership roles.
• Demonstrated experience leading enterprise or mission-critical technical support environments.
• Bachelor’s degree in Engineering, Operations, Business, or a related discipline (advanced degree a plus).
• Strong technical understanding of automated systems, software-enabled solutions, or complex industrial environments.
• Experience managing geographically distributed teams.
• Willingness to travel as required.
• Exceptional communication skills with the ability to influence, collaborate, and drive alignment among stakeholders.
• Adaptable team player who thrives in a diverse and dynamic business environment.
• Strong cultural awareness, capable of navigating complex business landscapes across the North American region.
• Must be eligible to work in the USA long term without sponsorship.
• Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

In addition to exciting work at a growing company, we offer the following benefits:

• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan with a company match
• Vacation / Holiday Pay
• Paid Volunteer time off
• Tuition Reimbursement
• Professional Associations, Conferences and Subscriptions
• Company Meetings & Events

Toyota Automated Logistics does not work with outside recruiting agencies. No solicitation phone calls please.