Technical Customer Support Representative

Provide technical support via phone, email, and chat. Troubleshoot software, technology, and product-related issues. Research and provide accurate solutions to customer inquiries. Document customer interactions and resolutions in a case management system. Manage multiple software applications and data sources. Create and maintain online support tools and documentation. Handle customer concerns professionally and work with internal teams on complex issues., * Are you ready for background check and drug screen in accordance with the local law and regulations?

• Please confirm your email address and contact number.
• Cube Hub payroll is “Bi-Weekly, we pay every-other-Friday. Are you Comfortable with Bi-Weekly payroll policy?
• What is your Expected Pay Range?

We are seeking a Technical Customer Support Representative II to provide front-line technical support to customers and dealers using agricultural technology products and software. The ideal candidate will have strong customer service, computer troubleshooting, and communication skills. Agriculture or Precision Farming experience is highly preferred., Experience in customer service, customer support, technical support, or a related field. Strong computer and troubleshooting skills. Comfortable using multiple software applications. Strong communication, interpersonal, negotiation, and conflict-resolution skills. Experience with data management. Ability to learn new technology quickly. Must be available to work any 8-hour shift between 7:00 AM and 7:00 PM CST. Must work onsite 5 days per week in Johnston, IA. Ability to work occasional holidays or adjusted hours., Bachelor’s degree in Agriculture, Business, IT, Engineering, Mathematics, or a related field. Agriculture, farming, or Precision Agriculture experience. Experience with agricultural or technology dealer channels. Technical certification in IT or database management for candidates without a college degree. Experience with farm management software, mobile applications, GPS/GNSS, telematics, equipment displays, or machine guidance technology., * How many years of experience do you have in customer service, customer support, technical support, or a similar role?

• How many years of hands-on experience do you have troubleshooting computer, software, application, or technology-related issues?
• Have you provided customer support through phone, email, chat, or multiple support channels?
• Are you comfortable troubleshooting issues while simultaneously working with multiple software applications, systems, or databases?
• Do you have experience documenting customer interactions, technical issues, troubleshooting steps, or resolutions in a ticket/case management system?
• Do you have experience with data management, databases, or maintaining accurate customer/system records?
• Are you able to complete approximately 6 weeks of training Monday-Friday, 8:00 AM-4:30 PM CST, with no planned time off during the training period?
• Are you comfortable working occasional holidays or adjusted/off-shift hours based on business needs?
• Are you a US Citizen or GCH? If on Visa please mention the Visa Status.

Training: Approximately 6 weeks of training, Monday-Friday, 8:00 AM-4:30 PM CST. No planned time off during the initial training period. Approximately 3-4 months to reach full productivity. (LH-R7) #IND2

Pay: $19.00 - $19.50 per hour, * 401(k)

• Dental insurance
• Health insurance
• Referral program
• Vision insurance