IT Support Specialist/Computer Technician

The Computer Support Associate provides day-to-day operational and technical support for an onsite computing environment. This role focuses on hardware/software break-fix support, end-user assistance, asset management, ServiceNow ticket resolution, conference room support, and smart hands support for server/network teams.

The position also involves organizing projects in Jira, coordinating Scrum activities, and communicating effectively with factory leaders and cross-functional teams to ensure smooth operations and strong customer satisfaction.

Key Responsibilities

• Provide onsite hardware and software break-fix support for computers, printers, peripherals, and other IT equipment.
• Troubleshoot and resolve end-user technical issues using established procedures and knowledge-base (KB) articles.
• Manage and resolve ServiceNow tickets within established processes and timelines.
• Support computer imaging, deployments, equipment replacements, and asset lifecycle activities.
• Provide support for conference rooms and related technology.
• Provide smart hands support to server and network teams as needed.
• Perform printer maintenance, including toner and basic component replacement.
• Manage disposal of outdated IT assets and maintain accurate asset records.
• Update and maintain IT assets and related information in ServiceNow.
• Organize and track projects using Jira.
• Lead or coordinate Scrum activities, meetings, and project communications.
• Collaborate with team members to troubleshoot problems and complete projects.
• Communicate effectively with factory leaders, end users, IT teams, and other stakeholders.
• Maintain contact lists, process logs, incident/problem reports, customer records, inventory records, and other documentation.
• Coordinate routine equipment maintenance and monitor IT supplies and inventory.
• Interact with suppliers and support standard facilities/administrative requests.
• Identify problems that fall outside established procedures and escalate them appropriately.
• Follow documented processes and procedures to ensure consistent and reliable IT operations.
• Maintain a strong focus on customer satisfaction and timely issue resolution.

• Break-fix experience supporting computer hardware/software and a strong focus on customer satisfaction.
• Experience working in a team environment, troubleshooting problems, and organizing/tracking projects using Jira.
• Strong communication and collaboration skills, including the ability to support Scrum activities and communicate with factory leaders.
• Minimum 2 years of relevant IT/computer support experience.
• Experience with ServiceNow, desktop hardware/software troubleshooting, and basic IT support processes.

Preferred Technical Skills

• Desktop/computer hardware support
• Software troubleshooting
• Printer support and maintenance
• Computer imaging and deployment
• ServiceNow
• Jira
• Scrum/Agile practices
• Asset lifecycle management
• Conference room/AV support
• Server/network smart hands support
• Inventory and equipment management
• Knowledge-base/KB article troubleshooting

Physical Requirements

• Must be able to lift up to 50 lbs.
• Must be able to stand and walk for extended periods and cover distances within the facility.
• Metatarsal safety boots are required on Day 1., * Are you a US Citizen or GCH? If on Visa please mention the Visa

Status?

• Are you ready for background check and drug screen in accordance

with the local law and regulations?

• Please confirm your email address and contact number?
• Cube Hub payroll is “Bi-Weekly, we pay every-other-Friday.

Are you Comfortable with Bi-Weekly payroll policy?

• Please share your Street address, City and postal code.
• Must be able to lift up to 50 lbs. and stand/walk extended distances
• Must be willing to work onsite, 1st shift (7:00 AM-3:30 PM)
• Strong hardware and software break-fix troubleshooting experience
• Experience with ServiceNow for ticket management and issue resolution
• Experience with Jira for project tracking and organization
• Experience participating in or leading Scrum/Agile activities
• Experience with desktop hardware, printers, computer imaging/deployment, and peripherals

3.33.3 out of 5 stars Horicon, WI 53032 $28 - $30 an hour - Contract, Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Referral program
• Vision insurance