IT Support Engineer

looking for an experienced IT Support Engineer to join our team in Stuttgart, Germany, supporting end users and maintaining a reliable IT environment for our end customer., * Provide L1/L2 IT support to end users at the customer site.

• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Install, configure, and maintain Windows desktops, laptops, and IT peripherals.
• Support Microsoft 365, Outlook, Teams, and other standard business applications.
• Perform basic Active Directory administration, including user accounts, password resets, and access management.
• Troubleshoot LAN/WLAN, VPN, printers, scanners, monitors, docking stations, and other peripherals.
• Diagnose and resolve incidents through the IT ticketing system within agreed SLAs.
• Log, categorize, prioritize, and follow up on incidents and service requests.
• Escalate complex technical issues to appropriate L2/L3 or global IT teams.
• Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
• Support hardware/software installations, upgrades, replacements, and IT rollouts.
• Assist with IT asset handling, equipment setup, and workstation configuration.
• Provide professional and customer-focused support to end users.
• Coordinate with internal IT teams and external service providers when required.
• Follow BaryTech and customer IT security, compliance, and operational procedures.

The ideal candidate should have strong hands-on experience in desktop support, troubleshooting, Windows environments, Microsoft 365, and basic networking, along with excellent customer-service and communication skills., * 2+ years of professional experience in IT Support, Desktop Support, Service Desk, or Technical Support.

• Strong hands-on knowledge of Windows 10/11.
• Good knowledge of Microsoft 365, Outlook, and Teams.
• Working knowledge of Active Directory / Entra ID.
• Good understanding of basic networking concepts, including:
• TCP/IP
• LAN/WLAN
• DNS
• DHCP
• VPN
• Experience troubleshooting PCs, laptops, printers, monitors, docking stations, and other IT peripherals.
• Experience working with ITSM / ticketing systems.
• Good understanding of incident and service-request management.
• Strong troubleshooting and problem-solving skills.
• Good knowledge of ITIL processes is an advantage.
• Strong customer-service and communication skills.
• Ability to work independently as well as within an international IT team.
• Good documentation and organizational skills.

Note: For this position, German(B2 or above) and English communication proficiency mandatory., * IT-related vocational training, degree, or equivalent technical qualification.

• ITIL Foundation certification.
• Experience with Microsoft Intune.
• Experience with Azure AD / Microsoft Entra ID.
• Experience with ServiceNow, Jira, BMC Remedy, or similar ITSM tools.
• Previous experience in an onsite customer-support environment.
• Experience with hardware rollout, asset management, or IT migration projects., * Customer-focused and professional.
• Strong in technical troubleshooting.
• Comfortable working directly with end users.
• Able to prioritize multiple incidents and requests.
• Responsible and self-motivated.
• Comfortable working in an international environment.
• Willing to work onsite in Stuttgart.

• Competitive salary, based on experience and language proficiency.
• Opportunity to work in an international IT environment.
• Professional growth and development opportunities.
• Exposure to enterprise IT infrastructure and support operations.

At BaryTech, we’re solving real-world challenges at the intersection of IT and innovation. Join a team of passionate professionals who believe in learning, growth, and impact-driven technology.