IT Support Engineer (End User Computing)

We are looking for an End User Computing Support Level 1 professional to provide first-line technical support to end users. This is a full-time onsite B2B contract based in Korneuburg, Austria. The role focuses on resolving hardware, software, and basic IT issues while delivering excellent customer service., * Provide Level 1 end-user computing support via phone, email, chat, or desk-side assistance

• Troubleshoot and resolve issues related to desktops, laptops, printers, peripherals, and standard software applications
• Perform basic hardware diagnostics, software installations, configurations, and user account management
• Escalate complex issues to Level 2/3 support in a timely manner
• Log and manage tickets accurately in the IT service management system
• Assist with user onboarding and offboarding activities (account setup, device preparation, etc.)
• Follow ITIL-aligned processes for incident and request management
• Maintain clear documentation and contribute to the knowledge base
• Ensure compliance with IT policies and security standards
• Deliver professional and clear communication to end users

• Minimum 3 years of experience in End User Computing / Desktop Support / Service Desk (Level 1)
• Strong troubleshooting skills with Windows operating systems, Microsoft Office 365, and common business applications
• Basic knowledge of Active Directory, networking fundamentals (TCP/IP, DNS, DHCP), printers, and mobile devices
• Familiarity with ITSM tools (e.g., ServiceNow, Jira, or similar)
• Customer-focused approach with the ability to explain technical issues clearly
• Ability to work independently and as part of a team

Language Requirements

• German: B1 Level
• English: B2 level, * ITIL Foundation certification
• Previous experience in enterprise or multi-site environments
• Knowledge of remote support tools

If you meet the experience, language, and working rights requirements and are available for a full-time B2B contract in Korneuburg, we encourage you to apply.

Important: This is a B2B contract. Candidates must already hold full-time working rights for Austria. The contract does not provide visa or work permit sponsorship., * Must have full-time working rights for Austria (no sponsorship available)

• Available for full-time onsite work at McDonald’s Straße 4, 2100 Korneuburg
• Acceptance of a 1-year full-time B2B contract (extendable based on performance)