Senior Technical Program Manager, WorkSpaces

• Drive goals, programs, and projects across three engineering teams within the WorkSpaces Control Plane, setting objectives, defining success criteria, and aligning business and technical stakeholders on priorities.
• Evaluate system architectures and technical proposals to identify risks, question assumptions, and make informed trade-offs between scope, timeline, and quality in partnership with engineering leaders.
• Leverage AI tools and data-driven approaches to maximize program impact, improve visibility into program health, and proactively surface risks before they become blockers.
• Influence cross-team efforts beyond your immediate scope, building alignment and resolving dependencies to keep critical business initiatives on track.
• Author clear program narratives and status communications for senior leadership, translating complex technical details into actionable recommendations.

A day in the life You might start your morning reviewing program metrics across your three engineering teams, then join a design review where you challenge architectural assumptions with engineers working on the WorkSpaces admin experience. After lunch, you could be facilitating an alignment discussion to resolve a cross-team dependency, followed by drafting a program update for leadership. You will regularly use AI tools to analyze data and streamline your workflows, keeping complex initiatives moving forward.

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules, * 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI’s/SLA’s used to drive multi-million dollar businesses and reporting to senior leadership

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional., The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

The Agentic WorkSpaces team within AWS Applied AI Solutions is a fully managed desktop-in-the-cloud solution that lets organizations provide their employees with secure, accessible computing environments. The Control Plane team owns the admin experience that enables customers to onboard, create, and maintain their fleet of WorkSpaces. As a Senior Technical Program Manager III on this team, you will drive programs and projects across three engineering teams, coordinating cross-team efforts to deliver initiatives that directly improve how administrators manage their cloud desktops. You will define program strategy, align technical and business priorities, and turn ambiguity into clear plans with measurable outcomes.