IT Analyst I

• Aids end-users with the installation, configuration, and ongoing usability of supported computing platforms, peripheral devices and software within established standards and guidelines. This involves problem recognition, research, isolation, resolution and follow-up steps.
• Able to assist users over the telephone, through email, online chat and/or at the desk side in a prompt, professional and courteous manner.
• If necessary to resolve problems, coordinates resolution with the appropriate internal/external personnel. May require travel to an on-site/off-site location to achieve problem resolution.
• Uses a ticket management system or tracking system for obtaining and thoroughly documenting all pertinent information in the diagnosis and resolution of reported issue.
• Performs some domain Administration such as account management and giving groups and users required rights to perform their job. Others administrative tasks include, but are not limited to: adding, moving and deleting users from a group; checking rights of users; resetting passwords; disabling accounts.
• Maintains a high level of proficiency in hardware, software, networking and other technologies related to Information technology.
• Under general supervision, performs analytical, technical and administrative work in the planning, design and installation of new and existing personal computer systems, including hardware, software and peripherals.
• Confers with customers to determine types of hardware and software required.
• Demonstrates the ability in communication, both oral and written, under potentially adverse situations with a focus on customer service and satisfaction.
• Builds and maintains a knowledge base real-time while solving problems. Analyzes, organizes, and distributes these solutions to customers and other IT analysts for problem solving.
• Perform other duties as assigned.

• H.S. Diploma - High school diploma or GED equivalent - Required
• Bachelor’s Degree - Bachelor’s or Associate’s preferred - Preferred

Work Experience

• Hospital background to properly understand the interrelationship of the various hospital departments and technologies used in those departments. - Preferred
• Clinical process knowledge - Preferred
• Consultative skills - Preferred

Licenses and Certifications

• CompTIA A+, Network+, Security+ - Preferred within 180 Days
• Microsoft, HP, Lenovo, Apple Macintosh certifications - Preferred Upon Hire

Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care. Mosaic has a wide array of benefits to meet each employee’s individual needs. Our benefits were designed by listening to people just like you. Mosaic also offers several perks with a focus on ensuring our employees feel valued, including concierge services, employee lounge, wellness programs, free covered parking, free on-site and virtual health clinics and many more. When paired with compensation and recognition, it is what continues to make us the employer of choice for employees at any stage of their journey.