Network Analyst I

Mosaic Technologies is growing, and we are looking to add a Network Analyst I to our team in Cameron, WI. The Network Analyst I provides technical support to customers while helping ensure the reliable delivery of Internet, phone, and related services. The successful candidate understands the importance of customer service, teamwork, problem-solving, and attention to detail. We are looking for an individual who takes pride in delivering outstanding customer experiences while supporting the operation of our network and technology services., * Provide technical support and troubleshooting assistance to customers

• Process and manage service trouble tickets through resolution
• Escalate complex issues to internal teams and vendor support as needed
• Provision residential and commercial services and prepare equipment for deployment
• Complete audits, track outages, and assist with service updates and upgrades
• Provide support to field technicians, IT staff, and other departments as needed
• Assist with telephone porting requests and security system support activities
• Participate in on-call rotation and other assigned duties

• High school diploma required; additional technical education or experience preferred
• Strong customer service and communication skills
• Ability to troubleshoot technical issues and make sound decisions
• Strong organizational skills with attention to detail and the ability to manage multiple priorities
• Proficiency with Microsoft Office and other business applications
• Prior telecommunications, networking, or Calix system experience is a plus

Why Mosaic?

• Medical, dental, vision benefits begin day one of employment
• Company paid life and disability insurance
• Significant company 401(k) contribution
• Paid holidays and personal time off
• Development and advancement opportunities