Application Support Analyst IV

The Application Support Analyst IV provides technical and functional support for proprietary, custom, and business-critical applications. This role works closely with business users, technical teams, and other stakeholders to troubleshoot application issues, maintain production stability, support upgrades and maintenance activities, and help users maximize the effectiveness of supported systems. The position also performs data extraction, reporting, and analytical functions and may serve as a subject matter resource for complex applications and business processes., * Provide technical and functional support for production applications, systems, and business users.

• Investigate application incidents, outages, interruptions, performance issues, and software defects.
• Troubleshoot and triage issues to identify root causes and implement appropriate fixes, workarounds, or escalations.
• Provide Tier 2 application support and assist end users with production-related issues.
• Monitor scheduled jobs, batch processes, interfaces, and application workflows and resolve processing failures.
• Develop data extracts, reports, and analyses based on business requirements.
• Use SQL, databases, reporting tools, data marts, and specialized applications to retrieve and analyze data.
• Track production incidents and provide periodic reporting related to system availability, performance, and operational efficiency.
• Monitor application and system performance metrics, identify root causes of technical issues, and recommend solutions.
• Support scheduled maintenance, application upgrades, releases, and production implementations.
• Participate in incident, problem, and change management activities.
• Maintain technical and operational documentation for supported applications and production processes.
• Respond to application support requests and ensure issues are documented and resolved appropriately.
• Participate in meetings related to application support, production operations, system improvements, and technical strategy.
• Provide training and knowledge transfer to new employees and other application users.
• Mentor and provide technical guidance to junior team members.
• Participate in an on-call rotation supporting business-critical applications in a 24x7 production environment.
• Provide after-hours, weekend, and off-hours support when required as part of the on-call rotation.

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field preferred., * 8+ years of related experience in application support, production support, systems support, or a similar technical role.
• Experience supporting complex, multi-module, custom, or enterprise applications.
• Strong troubleshooting, problem-solving, and root-cause analysis skills.
• Extensive hands-on experience with SQL and relational databases.
• Understanding of database concepts and principles.
• Working knowledge of UNIX/Linux environments.
• Experience supporting Java-based applications.
• Knowledge of operating systems, middleware, databases, web servers, and networking concepts.
• Experience with Incident Management, Change Management, and Problem Management processes.
• Experience with IT Service Management platforms such as ServiceNow, Remedy, or similar ticketing systems.
• Ability to work effectively with technical teams, business users, and cross-functional stakeholders.
• Ability to document technical issues, resolutions, procedures, and production processes.
• Ability and willingness to participate in a rotating 24x7 on-call support schedule., * ITIL Foundation Certification.
• Experience working in a Command Center, Network Operations Center, Production Operations environment, or similar support function.
• Experience coordinating or managing major production incidents.
• Experience supporting high-availability, business-critical applications.

Constellation Energy

• Laurel, MD
• $128,700-143,000 per year Who We Are As the nation’s largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have be…