Network Associate

Wholesale Payments is looking for a Network Associate to support the day-to-day IT infrastructure needs across our four office locations in Dallas and Lubbock. This is a hands-on, on-prem role covering networking, Windows systems, hardware, Active Directory, and virtualization, working alongside our current Managed Service Provider (MSP), which provides IT operations support for the company. It’s a great fit for someone early-to-mid career in IT who wants broad, practical exposure across multiple disciplines rather than a narrow specialty., * Provide on-site troubleshooting and support for network connectivity issues (switches, routers, firewalls, wireless access points) across all four locations

• Install, configure, and maintain Windows desktops, laptops, and servers
• Perform Active Directory administration - user/group account creation, password resets, permissions, Group Policy support
• Rack, cable, and maintain physical hardware (switches, servers, workstations, printers, UPS units)
• Assist with day-to-day administration and monitoring of the VMware virtual environment (VM provisioning, snapshots, basic troubleshooting)
• Support administration of Azure cloud infrastructure resources (VMs, storage, networking/VNets) and assist with monitoring of Azure-hosted systems
• Administer and maintain Google Workspace enterprise email services, managing user onboarding/offboarding, distribution lists, shared mailboxes and email security to ensure seamless daily communication.
• Assist with Entra ID (Azure AD) user/group management, MFA enrollment and troubleshooting, and Conditional Access policy support
• Help maintain security hygiene across cloud and on-prem identity systems, escalating anomalies or access issues appropriately
• Diagnose and resolve hardware issues (desktops, laptops, printers, network gear) and coordinate vendor/warranty repairs when needed
• Work directly with the company’s MSP as an on-site point of contact - coordinating tickets, escalations, and on-the-ground troubleshooting that the MSP can’t perform remotely
• Document network configurations, changes, and standard procedures
• Travel between Dallas and Lubbock locations as needed to support site-specific issues
• Escalate complex issues to the MSP or senior network/systems staff and follow through to resolution
• Support onboarding/offboarding tasks (workstation setup, account provisioning, equipment deployment, Entra ID account lifecycle)

• Bachelor’s degree in information technology, Computer Science, Management Information Systems, or a related field preferred; or equivalent combination of relevant certifications and hands-on experience will be considered in lieu of a degree
• 1-3 years of IT support, network, or systems administration experience preferred, * Working knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs, switches/routers)
• Hands-on experience with Windows OS (desktop and server editions)
• Experience with Active Directory (user/group management, basic GPO)
• Experience with VMware or another virtualization platform
• Basic familiarity with Google Workspace
• Basic familiarity with Azure cloud infrastructure (resource groups, VMs, storage, networking)
• Basic familiarity with Entra ID (Azure AD) - user/group administration, MFA, Conditional Access concepts
• Comfortable with hands-on hardware work (installing, cabling, troubleshooting physical equipment)
• Valid driver’s license and ability to travel locally between Dallas and Lubbock sites
• Strong troubleshooting mindset and ability to work both independently and alongside an external MSP
• Good communication skills - this role interacts with end users across multiple locations and coordinates regularly with MSP support staff

Preferred (Not Required)

• CompTIA Network+, A+, or Security+ certification
• Microsoft certifications such as AZ-900 (Azure Fundamentals) or SC-300 (Identity and Access Administrator)
• Prior experience working alongside or within an MSP support model
• Familiarity with firewalls, VPNs, or PCI-regulated environments
• Exposure to security tooling Google Workspace and Microsoft/Azure environment (e.g., Defender for Cloud, Entra ID sign-in/audit logs)

• Up to $75,000 annual salary
• Hands-on experience across networking, systems administration, virtualization, and Azure cloud/identity security
• Direct collaboration with an established MSP and mentorship from senior IT/network staff
• Opportunity to grow into a dedicated network, systems engineering, or cloud/identity security track

Pay: $50,000.00 - $75,000.00 per year, * 401(k)

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance