Desktop Technician IV

Seeking an experienced Desktop Support Technician to provide hands-on IT support in a manufacturing environment. The ideal candidate will have strong desktop support, imaging, networking, printer support, and customer service experience while supporting end users, servers, and network infrastructure across multiple locations., * Provide desktop support, imaging, troubleshooting, and maintenance for Windows-based computers and devices.

• Monitor site IT health, including servers, network equipment, UPS systems, and client devices.
• Assist with server setup, patching, software deployment, cable installations, and network documentation.
• Support printer troubleshooting and maintenance for end users.
• Escort vendors during maintenance activities and coordinate with plant personnel to ensure IT best practices are followed.
• Maintain network IDF documentation, port mappings, and site infrastructure records., * Opportunity to work across multiple facilities supporting critical IT operations.
• Hands-on exposure to desktop, server, network, and infrastructure technologies.
• Collaborative environment with opportunities to build technical expertise and problem-solving skills.

Work Environment

• 100% on-site position in a manufacturing environment.
• Travel between nearby facilities may be required.
• Combination of desk-side support, infrastructure support, and hardware deployment activities.

• High school diploma or equivalent.
• 3-5 years of desktop support, technical support, or IT infrastructure experience.
• Experience with desktop imaging, printer support, and customer-facing technical support.
• Working knowledge of TCP/IP networking, switching, and common network devices.
• Experience supporting Windows operating systems and Microsoft Office applications.
• Strong troubleshooting, communication, and customer service skills.

Preferred Qualifications

• Experience supporting Windows Server environments (2008-2019).
• Familiarity with Active Directory, antivirus platforms, and Windows security settings.
• Experience using remote desktop tools, Telnet/Putty, Teams, SharePoint, and imaging software.
• Exposure to server maintenance, system monitoring, and network cabling projects.