Computer Support Associate II - Infrastructure

We are seeking an experienced Infrastructure Support Engineer to provide hands-on IT support in a fast-paced enterprise environment. This role will be responsible for supporting end users, maintaining IT infrastructure, troubleshooting technical issues, deploying equipment, and ensuring reliable day-to-day technology operations. The ideal candidate will possess strong desktop support experience, excellent customer service skills, and the ability to work independently while supporting business-critical operations. Key Responsibilities

• Provide onsite technical support for employees, contractors, and business partners.
• Diagnose and resolve hardware, software, operating system, and peripheral device issues.
• Deploy, configure, upgrade, and replace desktops, laptops, printers, and related equipment.
• Support employee onboarding and offboarding activities, including equipment provisioning.
• Administer and support Microsoft 365 applications and services.
• Manage Active Directory user accounts, permissions, and access requests.
• Troubleshoot network connectivity issues, including wired, wireless, and VPN connections.
• Maintain accurate inventory, asset tracking, and equipment lifecycle records.
• Support conference room technology, collaboration tools, and printing services.
• Document incidents, requests, and resolutions using approved ticketing systems.
• Partner with internal IT teams to resolve escalated technical issues.
• Maintain technical documentation, procedures, and support records.

• Experience providing desktop support or infrastructure support in an enterprise environment.
• Strong troubleshooting skills across Windows operating systems, hardware, software, and peripherals.
• Experience supporting Microsoft 365 applications and services.
• Working knowledge of Active Directory and endpoint management tools.
• Basic networking knowledge and troubleshooting experience.
• Strong communication, customer service, and problem-solving abilities.
• Ability to manage multiple priorities and work independently.
• Ability to perform equipment installations and move computer hardware when necessary.

Preferred Qualifications

• Experience with ServiceNow or similar ITSM platforms.
• Asset management and inventory control experience.
• Experience supporting manufacturing or engineering environments.
• Knowledge of cybersecurity best practices and endpoint protection.
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• CompTIA A+, Network+, Microsoft, or similar technical certifications., We are seeking a dependable IT professional with strong technical troubleshooting skills, excellent customer service abilities, and a proactive approach to supporting end users and business operations. The ideal candidate will be comfortable working independently, managing multiple priorities, and delivering high-quality technical support in an enterprise environment.