Technical Support Analyst

Provide technical support to customers via phone, email, and Service Now.

• Troubleshoot software and hardware issues using various tools and platforms.
• Windows 10 and Mac, iOS support
• Collaborate with other technical teams to resolve complex technical issues.
• Document and maintain detailed records of customer interactions and technical issues.
• Stay up-to-date with new technologies and software releases to improve technical support skills.
• Participate in training sessions and workshops to expand technical knowledge and improve customer service skills.

Proven experience in IT support or a related field.

• Strong knowledge of IT infrastructure and software troubleshooting.
• Proficiency in Windows and Mac systems.
• Experience with VPN technology.
• Familiarity with Service Now
• Excellent customer service skills and the ability to communicate technical information to non-technical users.
• High level of analytical and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong attention to detail and organizational skills.

Job Types: Full-time, Contract, Temporary

Pay: $19.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Compensation Package:

• Hourly pay