Desktop Support Technician

We are seeking a Desktop Support Technician to provide onsite technical support for end users in a dynamic enterprise environment. This role is responsible for hardware deployments, workstation refreshes, equipment moves, installations, and day-to-day technical support activities. The ideal candidate will possess strong troubleshooting skills, excellent customer service abilities, and experience working in high-volume support environments., * Provide onsite and remote support for desktops, laptops, peripherals, and end-user technology.

• Perform hardware deployments, system installations, equipment refreshes, and moves, adds, and changes (MACs).
• Configure, install, and replace workstations, monitors, docking stations, printers, and other IT equipment.
• Troubleshoot and resolve hardware, software, and peripheral issues in a timely manner.
• Support Microsoft Office Suite applications and assist users with productivity-related issues.
• Manage and prioritize support requests in a fast-paced, high-volume ticketing environment.
• Document incidents, requests, troubleshooting steps, and resolutions in the ticket management system.
• Coordinate workstation setups, office relocations, and technology moves for end users.
• Provide exceptional customer service while communicating effectively with both technical and non-technical users.
• Escalate complex issues to appropriate support teams when necessary.
• Maintain asset inventory and assist with lifecycle management of end-user devices.
• Support evening and weekend work as required to accommodate deployments, upgrades, and business needs., Operations Leadership Management CompTIA A+ Communication Prioritization Problem Solving Desktop Support Windows Desktop Customer Service Microsoft Office Asset Management Technical Support Peripheral Devices Business Valuation Docking (Computers) Lifecycle Management System Installations IT Service Management Full Stack Development Business Transformation Microsoft Certified Professional Troubleshooting (Problem Solving) +0

Communication Prioritization Problem Solving Desktop Support Windows Desktop Customer Service Microsoft Office Asset Management Technical Support, * Experience supporting desktop hardware, software, and end-user technologies in a corporate environment.

• Hands-on experience with hardware deployments, equipment refreshes, installations, and MAC (Moves, Adds, Changes) activities.
• Proficiency with Microsoft Office Suite applications, including troubleshooting user issues.
• Experience working in a high-volume service desk or desktop support environment.
• Strong customer service orientation with a professional and dependable work ethic.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and work effectively under tight deadlines.
• Strong troubleshooting and problem-solving abilities.

Preferred Qualifications

• Experience with Windows desktop operating systems in an enterprise environment.
• Familiarity with ticketing systems and IT service management practices.
• Experience with asset management and hardware inventory tracking.
• Relevant technical certifications such as CompTIA A+, Microsoft certifications, or equivalent experience.

Skills

• Desktop Support
• Hardware Deployments & Refreshes
• Moves, Adds & Changes (MACs)
• Microsoft Office Suite
• Ticketing Systems
• Hardware & Software Troubleshooting
• End-User Support
• Asset Management
• Customer Service
• Technical Documentation

This role is ideal for a hands-on IT professional who enjoys supporting users, managing workstation deployments, and delivering high-quality technical support in a fast-paced environment. Job Type & Location, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Billing Management Procurement Cisco Meraki Self-Starter Communication Cisco Routers Lifting Ability Time Management Windows Servers Self-Discipline Cisco Switching Microsoft Office Computer Science Active Directory Operating Systems Help Desk Support Microsoft Windows Security Software Personal Computers Telecommunications Incident Management Willingness To Learn Microsoft Windows 10 Smartphone Operation Travel Cost Analysis Network Administration Wireless Communications Windows Remote Assistance SQL (Programming Language) Microsoft Operating Systems Troubleshooting (Problem Solving) Virtual Local Area Network (VLAN) Hardware Configuration Management, Innovation Test Design Coordinating Risk Analysis Commissioning Nuclear Power Systems Design System Testing Nuclear Safety Time Management Instrumentation Digital Systems Customer Service Quality Assurance Technical Drawing Quality Management Analytical Thinking Project Coordination Engineer in Training Design Specifications Electric Power Distribution Professional Engineer (PE) License Engineering Plans And Specifications ASME Boiler And Pressure Vessel Code (BPVC) +0

Google IT Automation with Python

Business Valuation Docking (Computers) Lifecycle Management System Installations IT Service Management Full Stack Development Business Transformation Microsoft Certified Professional Troubleshooting (Problem Solving)

This role is STARs-friendly: Skilled Through Alternative Routes.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.