Triage Behaviour Change Coach

We are looking for a motivated and compassionate Triage Behaviour Change Coach to support individuals in making sustainable lifestyle changes that improve their health and wellbeing. You will work directly with participants across Bath and Northeast Somerset to facilitate positive behaviour change using evidence-based approaches, tailoring support to individual needs based at our Everyone Health office, Bath.

This role is ideal for someone passionate about prevention, empowerment, and person-centred care., * Support service users with an initial triage into appropriate services provided by the Community Wellbeing Hub , providing empathetic and motivational support, to ensure a professional entry into the service.

• Provide day to day triage support within Everyone health including handling telephone calls/messages, electronic communication, appointment management and updating service users records
• Use clinical systems, to manage service user data for accurate record keeping., * Support service users with an initial triage into appropriate services, provided by the Community Wellbeing Hub empathetic and motivational support, to ensure a professional entry into the service.
• Provide day to day triage support within Everyone health including. handling telephone calls/messages, electronic communication, appointment management and updating patient records
• Use clinical systems, to manage patient data for accurate record keeping., * To be the main point of contact throughout service user journey of care, from initial access to signoff, support navigation and access into interventions within the service as well as support to access wider B&NES community services.
• Provide day to day triage support, handling telephone calls/messages, electronic communication, appointment management and updating service user records.
• Provide addition support for everyone health contracts where needed.
• Administration tasks including postal duties.
• Escalate service user issues and concerns to specialist teams when needed, using agreed mechanisms to document need, action and result, recognising skills boundaries. when needs exceed the skills and competencies of the virtual behaviour change team
• Utilise a range of communication methods including digital technologies, telephone, email and text to ensure patient-led support is proportionate to individual needs
• Be compliant with all relevant policies, procedures and guidelines, including the appropriate code(s) of conduct associated with this post; maintain awareness of safeguarding issues, report and acting on concerns in accordance with Everyone Health and Local Authority policies and procedures.
• Take responsibility for own CPD and participate in Everyone Health’s induction, training and continual professional development as required; recognise and work within own competence and professional code of conduct.
• Prioritise, organise, and manage own workload in a manner that maintains and promotes high quality.
• Ensure that commitment to equality and diversity is reflected at all stages of project planning, delivery, and evaluation, in line with agreed service standards.
• Understand and adhere to strict confidentiality and safeguarding protocols.
• Support during contact centre opening hours as required.

Do you have a valid Driving License license?, Do you have experience in Teaching?, Do you have a GCSE?, ü Highly motivated self-starter with resilience, determination, and the ability to see jobs through to completion.

ü Managing own workload, to ensure tasks are completed on time and to a high standard

ü Evidence of a personal commitment to continuing professional development and to maintaining an up-to-date professional knowledge supporting the development of business within the company., * Excellent communication skills - written, verbal and non-verbal, and listening skills.

• Sound interpersonal skills with proven ability to work effectively with all levels of colleague, staff representatives, managers, external agencies and service providers.
• Keep accurate records to provide data and monitoring information.
• Emotionally sensitive and empathetic to members of the public accessing our service.
• Methodical and highly organised approach to work.
• The ability to work independently and as part of a team.
• Be able to plan own time effectively and prioritise activities around the needs of the team and individuals in the community.
• Respond effectively to referrals in line with agreed service protocols.
• Computer literate - ability to maintain and monitor information systems.
• Flexible and adaptable approach to working.
• Value and respectful of other people - regardless of background or circumstances.

1. KNOWLEDGE * Knowledge of good communications and engagement practice. * Knowledge and understanding of current GDPR regulations, the Patient Confidentiality and Data Protection Act or a willingness to learn. * Knowledge and a good understanding of the social determinants of health or a willingness to learn.

2. EXPERIENCE * Providing 1:1 support and triage to service users via telephone and email. * Managing own workload, to ensure tasks are completed on time and to a high standard * Using software systems to record accurate data, Required: Education to GCSE Standard at grades A-C for a minimum of 5 GCSEs (or equivalent) including Mathematics and English language or literature

3. SPECIAL CONDITIONS

ü Highly motivated self-starter with resilience, determination, and the ability to see jobs through to completion.

ü Role incorporates evening / weekend working, with variable levels of travel across B&NES working in a variety of settings

ü Full UK Driving licence and access to a car for work- with ‘business purposes’ insurance

ü Evidence of a personal commitment to continuing professional development and to maintaining an up-to-date professional knowledge supporting the development of business within the company., · They’re currently subject to a fitness to practise investigations or proceedings by a regulatory or licensing body

Pulled from the full job description

• Sick pay
• Cycle to work scheme