Infrastructure Operations Specialist

We are looking for an entry-level UNIX/Linux Server Operations Engineer (L1) to support a global infrastructure environment. The role primarily focuses on real-time system monitoring (eyes on glass), incident handling, and basic troubleshooting of UNIX/Linux systems. The candidate will ensure system availability, respond to alerts, and coordinate with L2/L3 teams and vendors for issue resolution in a high-availability environment.

This role requires strong communication and collaboration skills, as you will work with global teams and support critical business systems., * Perform 24x7 monitoring of UNIX/Linux servers and infrastructure systems

• Act as first line of support (L1) - detect, log, and respond to alerts and incidents
• Lead initial incident bridge calls and coordinate with L2/L3 teams and vendors
• Manage tickets through ServiceNow / ITSM tools, ensuring SLA adherence
• Perform basic troubleshooting for Linux/UNIX issues and escalate as required
• Monitor system performance using tools such as AppDynamics and Splunk
• Ensure timely communication to stakeholders during incidents
• Follow runbooks/SOPs for incident resolution and escalation
• Assist in documenting operational procedures and improving processes
• Support system availability and performance monitoring across global environments, To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

• Bachelor’s degree: B.E. / B.Tech / MCA
• 1-3 years of experience in UNIX/Linux support, monitoring, or IT operations
• Basic knowledge of UNIX/Linux (Linux, RedHat, SUSE, Solaris - any exposure)
• Understanding of ServiceNow or similar ticketing tools
• Exposure to monitoring tools (AppDynamics preferred)
• Knowledge of incident management and escalation processes
• Ability to respond to system alerts and dynamically reprioritize tasks
• Good communication skills and ability to work in a global environment

Good to Have Skills

• Exposure to Splunk or log monitoring tools
• Basic knowledge of shell scripting (Unix/Linux)
• Familiarity with virtualization (VMware)
• Exposure to cloud environments (Azure, OCI, or AWS)
• Basic understanding of infrastructure (servers, storage)

Behavioral Competencies

• Strong analytical and troubleshooting skills
• Ability to work in high-pressure, production environments
• Good team collaboration and coordination skills
• Willingness to learn new technologies and adapt quickly

Work Requirements

• Willingness to work in 24x7 rotational shifts
• Ready to work from office (GCC environment)
• Ability to handle critical alerts and incidents efficiently

Success Criteria

• Timely detection and escalation of incidents
• Adherence to SLA and operational metrics
• Effective coordination during outages
• Improvement in system uptime and alert handling efficiency

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.