Innovations Solutions Specialist (Remote, Open to All Dykema Locations)

• Serve as primary point of contact for requests and questions of Innovation team systems/applications and with third part vendors.
• Respond to and resolve identified needs for any of the systems/applications, such as configuration changes, identifying UX gaps, determining if new features are needed, and managing users. This includes third party tools and internally developed tools.
• Distill requests and user feedback into requirements and change requests, and document those requests such that they can be handled by the Innovation team.
• Liaising with users to develop an awareness/understanding of overall user needs and Dykema goals, and leverage that understanding to contribute to the design and evolution of new and current Innovation-team systems.
• Create documentation for our users, both internal and external.
• Coordinate training and conduct training where appropriate for POC and Pilot users.
• Develop POC/Pilot plans and participate in testing new tools, and provide feedback.
• Perform other duties as assigned, including special projects

• At least three years of related experience in a law firm, professional services or corporate setting.
• Strong technological skills and high level of proficiency in MS Office Suite and business computer software programs, with the ability to learn new software and operating systems.
• Strong knowledge and experience with Excel.
• Strong attention to detail and high level of accuracy.
• Highly proficient in data compilation, preparing spreadsheets and data reporting.
• Excellent oral and written communication skills.
• Strong presentation and interpersonal skills.
• Ability to analyze problems, exercise good judgment, strategic thinking, and make sound objective decisions.
• Excellent time and project management skills; ability to prioritize and meet deadlines.
• Ability to handle confidential information with discretion and professionalism.
• Demonstrable knowledge and experience with the various functions performed by an Innovation team.
• Positive attitude, professional demeanor, high emotional intelligence, cultural sensitivity and ability to interact effectively with all levels.
• Able to work efficiently as a part of a team and work well independently, taking initiative and being a self-starter.
• Some travel to Dykema offices.

Preferred Education

• Bachelor’s degree., Required
• 3 year(s): At least three years of related experience in a law firm, professional services or corporate setting., Preferred
• Bachelors or better, Required
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word, * Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dykema offers a comprehensive benefits package designed to support the well-being and success of our employees both personally and professionally. This includes competitive health, dental, and vision insurance plans, along with flexible paid time off (PTO), holiday leave, and a retirement savings plan with profit sharing for eligible employees. Other benefits include flexible spending programs, health savings account, commuter benefits, and personal and parental leave programs. We prioritize work-life balance and offer wellness programs, and access to mental health support. Additionally, employees enjoy access to professional development programs, a supportive and inclusive workplace culture, and various employee discounts and perks. We are committed to providing a benefits package that helps our team thrive and feel valued.

The expected compensation ranges for this position in various states and jurisdictions are as follows:

Chicago: $85-95K Los Angeles: $85-95K Michigan Offices: $80-90K Milwaukee: $80-90K Minneapolis: $80-90K Dallas & Houston: $85-95K San Antonio: $80-90K Washington, D.C.: $85-95K

The offered salary will be determined by a variety of factors including, but not limited to, work location, individual skill set, previous/applicable experience, education, external market data and consideration of internal equity.

Dykema uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify (http://www.dhs.gov/E-Verify) is a registered trademark of the U.S. Department of Homeland Security.