IT Help Desk Analyst

Our client is seeking a Help Desk Analyst to provide technical support for employees across a variety of workplace technologies, devices, and business applications. This is an excellent opportunity for a customer-focused IT professional who enjoys troubleshooting technical issues, supporting end users, and contributing to a positive service experience., * Provide technical support for incidents and service requests.

• Troubleshoot hardware, software, access, and application issues.
• Escalate complex issues to appropriate support teams when needed.
• Support employee onboarding and offboarding processes.
• Prepare, track, and manage company-issued technology equipment.
• Maintain accurate documentation and knowledge base articles.
• Identify recurring issues and recommend process improvements.
• Assist with technology deployments, updates, and testing activities.
• Collaborate with cross-functional teams to ensure timely issue resolution.
• Deliver professional, customer-focused support to end users.

• High school diploma, GED, or equivalent required.
• 2+ years of help desk, service desk, technical support, or related IT support experience.
• Working knowledge of Microsoft 365 and common business applications.
• Experience supporting user accounts, devices, and access management.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to prioritize tasks and manage multiple requests in a fast-paced environment.
• Experience with IT service management practices (ITIL knowledge is a plus)., * Help desk analysis: 2 years (Preferred)

• Dental insurance
• Health insurance
• Vision insurance