Deskside Support Technician - Level 1

• Provide first-level technical support to end-users via phone, email, in-person, and deskside interactions.
• Ensure all assigned tickets are resolved within the agreed-upon Service Level Agreements (SLAs) to maintain organizational efficiency and client satisfaction.
• Create, manage, and maintain workflows, dashboards, and reports within the ticketing platform to improve tracking and visibility of support activities.
• Troubleshoot and resolve hardware, software, and network (wired and wireless) connectivity issues, including desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain computer systems, operating systems, applications, printers, and other peripherals.
• Assist with setting up and maintaining conference room technologies, such as Microsoft Teams and/or Zoom Rooms equipment.
• Configure, deploy, and track IT equipment, including workstations and mobile phones, via MDM solutions.
• Respond promptly to service tickets and escalate complex issues to higher-level support teams when necessary.
• Assist with user account setup and maintenance in Active Directory and other IT systems.
• Ensure IT inventory is managed and properly tracked.
• Document and track all support requests in the helpdesk ticketing system and update the knowledge base for common issues.
• Follow established troubleshooting procedures and participate in ongoing training to stay current with emerging technologies.

• High school diploma or equivalent; associate degree in IT or related field preferred.
• Proven experience in a helpdesk or similar role is highly desirable.
• Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory.
• Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus.
• Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued.
• Strong problem-solving, troubleshooting, and critical thinking skills.
• Excellent communication, interpersonal, and customer service abilities.
• Ability to work independently and as part of a collaborative team.
• Positive attitude, strong work ethic, and willingness to adapt to new technologies and procedures., * Must be willing to undergo a background check
• Must have authorization to work within the U.S
• Must be able to commute to location

• Competitive salary based on experience.
• Opportunities for professional growth and career advancement.
• Collaborative, supportive, and friendly work environment with a focus on teamwork and continuous learning., Job Types: Full-time, Contract

Pay: $20.00 - $25.00 per hour

Application Question(s):

• Would you be available to work the 11:00am to 7:30pm?

Ability to Commute:

• Stamford, CT 06901 (Required)