Infrastructure Engineer

Are you an experienced Infrastructure Engineer looking to take the next step in your career within a fast-growing Managed Service Provider?

We’re recruiting on behalf of a well-established IT services business that supports a diverse portfolio of clients across the creative and professional services sectors. This is an exciting opportunity for a technically strong engineer with MSP experience to join a collaborative team, delivering high-level support and infrastructure projects., As a Solutions Engineer, you’ll provide advanced 3rd Line support while playing a key role in delivering infrastructure and cloud-focused projects. You’ll act as an escalation point for junior engineers, troubleshoot complex technical issues, and help clients maximise the value of their IT environments., * Provide 3rd Line support to clients both remotely and onsite

• Troubleshoot and resolve complex infrastructure and networking issues
• Configure, deploy and maintain Windows Server environments
• Manage and support virtualised environments using Hyper-V and VMware
• Administer backup and disaster recovery solutions, particularly Veeam
• Support Microsoft 365 and cloud-based technologies
• Manage networking technologies including DNS, DHCP, VLANs, VPNs and routing
• Act as an escalation point for 1st and 2nd Line Engineers
• Deliver infrastructure upgrades, migrations and virtualisation projects
• Create and maintain technical documentation
• Build strong relationships with clients through excellent customer service

Do you have experience in Virtualization?, This position would suit someone with at least 3 years’ experience in infrastructure support, ideally gained within an MSP environment., * Previous experience within a Managed Service Provider (MSP)

• Strong Windows Server administration experience
• Active Directory, Group Policy, DNS and DHCP expertise
• Hyper-V and/or VMware virtualisation experience
• Veeam Backup & Replication experience
• Strong networking knowledge (TCP/IP, VLANs, VPNs, Routing)
• Experience with Microsoft Intune
• Knowledge of Microsoft 365 environments
• Familiarity with endpoint security solutions such as Microsoft Defender, Sophos or Bitdefender
• Excellent troubleshooting and communication skills, * MDT (Microsoft Deployment Toolkit)
• Cloud storage platforms such as LucidLink or Egnyte
• Infrastructure migration and transformation projects

Pulled from the full job description

• Referral programme
• Annual leave
• Company events, * Hybrid working with regular remote working opportunities
• Ongoing training and professional development
• Clear progression opportunities
• Staff recognition awards and referral bonuses
• Regular company-funded social events
• Enhanced annual leave allowance increasing with service
• Supportive and collaborative team culture