Entrata Systems Administrator

• Administer, configure, and support Entrata and other business applications used by Property Operations.
• Provide Tier 3 functional and technical support for escalated user issues, system questions, and troubleshooting needs.
• Configure settings, security roles, permissions, workflows, document mapping, and automated document tools.
• Maintain application data integrity, change control documentation, directories, process records, and reporting support.
• Partner with IT, business teams, and third-party vendors to resolve system issues and improve application performance.
• Support property operations technology initiatives, including project coordination, meeting facilitation, timeline tracking, and budget awareness.

• Demonstrated consistency, follow-through, and interest in building deep subject-matter expertise over time.
• Comfortable collaborating in person with cross-functional teams and building strong stakeholder relationships.
• Customer-focused mindset with sound judgment, accuracy, and responsiveness.

What Makes Someone Successful in This Role

Successful candidates are detail-oriented, service-minded, and comfortable becoming a trusted systems resource for Property Operations. They enjoy solving complex application issues, improving workflows, collaborating in person, and growing with a stable, high-performing real estate company., * 3-5 years of hands-on experience with Entrata Systems, property management software, or business applications in a multifamily real estate environment.

• Experience configuring application settings, security roles, permissions, workflows, or administrative controls.
• Strong troubleshooting, documentation, communication, and internal customer support skills.
• Ability and interest to work in office as part of a collaborative, cross-functional team.

Relevant Experience

Relevant backgrounds may include:

Business Applications Administrator, Entrata Administrator, Property Management Software Administrator, Business Systems Analyst, Application Support Specialist, Systems Administrator, Tier 3 Support, Real Estate Technology, Property Operations Technology, database configuration, user support, and project coordination.

AIR offers attractive total compensation packages designed to recognize and reward performance including :

• Expected base salary between $62,000-$73,000 plus target annual 10% bonus. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 401(k) plan with up to 6% employer match contribution.
• Paid time off including vacation, sick time, and 14 holidays.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.