Executive Support Technician

Insight Global is seeking an Executive Support Technician for one of our clients in McLean, VA. This role will be onsite Monday through Friday with standard working hours from 8-5 EST.

As an Executive Support Technician, you will be joining a small team and be expected to own day-to-day technology support for the primary office. This role blends high-touch support for executives with broad office technology ownership, including conference rooms, shared workspaces, endpoint troubleshooting, printers, applications, connectivity, and remote ticket support.

What You Will Own

• Provide responsive solutions-oriented technical support to executives, senior leaders, and employees at the corporate office.

• Take end-to-end ownership of office technology, proactively identifying issues and ensuring conference rooms, shared work areas, and hoteling spaces are functional and ready for use.

• Troubleshoot Windows and Apple devices, applications, printers, peripherals, wired and wireless connectivity, user access, and common endpoint issues.

• Support and maintain conference room technology, including Microsoft Teams Room environments, displays, cameras, microphones, and related peripherals.

• Administer and support Apple endpoints, including device setup, secure network access, application troubleshooting, and escalation to systems administrators when needed.

• Use Microsoft Intune and Entra ID to support endpoint configuration, access, identity, and device-related troubleshooting within the scope of the role.

• Assist with onboarding and offboarding activities, equipment setup, account access, and a positive first-day technology experience.

• Diagnose issues methodically, communicate the troubleshooting path clearly, and drive problems through resolution rather than simply escalating them.

• Maintain accurate ticket notes, asset records, procedures, and other technical documentation.

• Coordinate equipment replacement, warranty support, vendors, purchasing, and follow-through when hardware cannot be repaired onsite.

5+ years of experience providing Tier II desktop, or technical support in a professional environment.

• Hands-on Apple administration and support experience

• Strong Windows troubleshooting and support experience across hardware, operating systems, applications, peripherals, and connectivity.

• Working knowledge of Microsoft Intune and Entra ID

• Demonstrated ability to troubleshoot conference room technology, printers, application installation issues, secure network access, and general office technology problems.

• Exceptional customer service, communication, and rapport-building skills, especially when supporting time-sensitive or high-visibility users. - Prior experience delivering white-glove technical support to executives, C-level leaders, or other VIP users.

• Experience administering or supporting Google Workspace.

• Experience with Microsoft Teams Rooms or comparable conference room and audiovisual technology.