Application Support Analyst

• Providing application support to customers, including managing the entire incidents’ lifecycle from logging, triaging and investigating, all the way through to resolution
• Acting as a point of contact for customers, offering guidance and support on the use of applications
• Monitoring platform performance and proactively identifying potential issues
• Working closely with stakeholders and technical teams to support application enhancements and fixes
• Create and maintain clear documentation for support processes including known issues and fixes
• Contributing to the continuous improvement of support processes and user experience

• A passion for technology with a desire to learn and grow
• Enthusiastic and willing to get stuck in
• Strong communication and interpersonal skills
• Good problem-solving skills with the ability to be both proactive and reactive, * Experience with Microsoft Power Platform
• Familiar with Microsoft 365 (e.g. Microsoft Teams)
• Familiar with Office (e.g. Microsoft Word, Microsoft Excel)

Experience:

• Application support: 1 year (preferred)

Pulled from the full job description

• Sick pay
• Bereavement leave
• Private medical insurance
• Casual dress
• Company events
• On-site parking, * A very varied role with lots of opportunity to learn across a broad set of operations, including consultancy and development
• Friendly, relaxed work environment with lots of social activities
• Private medical insurance

Pay: £24,500.00-£25,000.00 per year

Benefits:

• Bereavement leave
• Casual dress
• Company events
• On-site parking
• Private medical insurance
• Sick pay