Production Support Level 3 / Support & Operations Engineer
TechTalent Solutions LLC
Blue Ash, OH, United States
24 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Shift work
Job source
Tech stack
Java (Programming Language)
Microsoft Windows
Confluence
JIRA
Linux
Python (Programming Language)
NoSQL
Windows PowerShell
SQL Databases
Data Logging
Scripting
Grafana
+3 more
Splunk
Dynatrace
Servicenow
Requirements
- Strong Major Incident Management experience must have led P1/P2 bridges or war rooms.
- Strong RCA & Problem Management skills using 5-Whys, Fishbone, timeline analysis, and corrective action tracking.
- Hands-on production troubleshooting across cloud, on-prem, application, and POS/store environments.
- Experience with monitoring/logging tools such as Dynatrace, Splunk, Grafana, or similar.
- Experience with Windows or Linux systems; scripting with PowerShell, Shell, or Python is a plus.
- Exposure to Java, SQL/NoSQL, ServiceNow, Jira, or Confluence is preferred.
- Strong communication and ability to work with development, infrastructure, and business teams.
- Willingness to participate in 24x7 on-call rotation and occasional off-hours support.
- Willingness to travel approximately every 4 weeks for store/go-live support.
- Must be comfortable working onsite 5 days/week in Blue Ash, OH. Relocation candidates are welcome and may start remotely while relocating within 1 month.
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