Onsite Support Engineer {Blue Ash, OH}

Job Summary: Seeking an experienced Site Reliability Engineer with a strong Production Support background. This role focuses on leading major production incidents, driving root cause analysis, improving system reliability, and supporting enterprise applications across cloud and on-prem environments. Candidates should be comfortable working with code, automation, and production troubleshooting.

Project Details:

• Lead P1/P2 Major Incident Management and bridge calls
• Drive RCA and Problem Management to closure
• Troubleshoot production issues across Cloud, On-Prem, and Enterprise/POS environments
• Collaborate with Engineering teams to improve production stability
• Rotating on-call support and occasional travel for site go-lives

• Top 3 Must-Have Skills (Non-Negotiable) 1. Major Incident Management (Highest Priority)
• Must have led P1/P2 production incidents as an Incident Commander or Bridge Lead.
• Should have hands-on experience driving war rooms/bridge calls, coordinating cross-functional teams, and communicating with leadership.
• Candidates who only “participated” in incidents will not be considered.

1. Root Cause Analysis (RCA) / Problem Management

• Strong experience conducting structured RCA using methodologies such as:
• 5 Whys
• Fishbone Analysis
• Timeline Reconstruction
• Must have driven corrective and preventive actions through completion-not simply documented findings.

1. Production Troubleshooting

• Proven ability to troubleshoot production issues across:
• Cloud environments
• On-Prem infrastructure
• Enterprise Store/POS systems
• Strong experience using monitoring and observability tools such as Dynatrace, Azure Monitor, or similar platforms.
• Comfortable analyzing logs, dashboards, metrics, and application behavior under production pressure.
• Desired Skills:
• Enterprise Point of Sale (POS) systems experience
• Automation and scripting experience
• Experience supporting hybrid Cloud + On-Prem environments
• Willingness to travel as needed (approximately every 4 weeks)

$50 - $55 an hour - Contract, Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance, * Health, vision, and dental insurance (single and family coverage)
• 401(k) plan (employee contributions only)

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.