ICT Service Desk Analyst

Seven Resourcing is seeking an experienced and customer-focused ICT Service Desk Analyst to join a busy IT and Digital Services team in Esher. This is an excellent opportunity for an IT professional with strong technical support experience who enjoys delivering high-quality customer service while resolving a wide range of technical issues.

Working within a fast-paced service desk environment, you will provide first and second-line support to a large user base, ensuring technology systems, devices, and applications remain operational and effective., * Provide technical and operational support to end users across multiple departments.

• Deliver first and second-line IT support via telephone, email, remote access, and face-to-face assistance.
• Install, configure, maintain, and troubleshoot Windows 11 laptops, desktops, docking stations, printers, and other end-user devices.
• Support and administer Microsoft 365 applications and services.
• Configure, deploy, and support mobile devices including iPhones and iPads.
• Assist with user account administration, password resets, and access management.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Log, prioritise, and manage incidents and service requests through the IT service management system.
• Escalate complex technical issues where appropriate while maintaining ownership of tickets.
• Support multifunctional devices (MFDs), peripherals, and associated software.
• Assist with device builds, software deployments, upgrades, and system rollouts.
• Maintain accurate documentation and knowledge base articles.
• Ensure service levels and performance targets are consistently achieved.
• Deliver excellent customer service and communicate effectively with users of varying technical ability.

• Previous experience working within an IT Service Desk, Helpdesk, or Technical Support environment.
• Strong knowledge of Windows 11 operating systems.
• Experience supporting Microsoft 365 applications and services.
• Familiarity with laptop, desktop, printer, and mobile device support.
• Understanding of Active Directory and user account administration.
• Experience diagnosing and resolving hardware and software issues.
• Excellent communication and customer service skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage competing priorities in a busy support environment.
• Experience using IT service management or ticketing systems., * IT Service Desk, Helpdesk: 1 year (required)

Join Seven Resourcing and benefit from over a decade of expertise in connecting professionals with exciting career opportunities. With more than 3,000 five-star reviews, an excellent Trustpilot rating, multiple awards, and strong relationships with top UK employers in both public and private sectors, we offer you the best chance of securing your next role.