IT Service Desk Technician

The roles and responsibilities of the role include administering 1st Line support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment and line management whilst sharing experience and skills where applicable.

The company is growing rapidly through acquisitions and with a career pathway to work your way into a 3rd Line role, now is an exciting time to join.

Interested? Don’t worry if your current CV isn’t up to date - please reach out to Gianluca @ circle recruitment (dot) com

Key words: IT Service Desk Technician, IT Support Engineer, IT Service Desk Analyst, Windows Server, IT Support, 1 line, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, Berkshire, Slouth Maidenhead, ITIL

• Previous experience in either an MSP support desk or field/customer facing role
• Windows 11-10 OS & Desktop OS experience
• Office 365 administration e.g. SharePoint, OneDrive, Teams
• Active Directory/AzureAD
• Good networking knowledge and troubleshooting
• Intune and EntraID experience
• Proven experience troubleshooting and diagnostic experience via logs, tickets and reports
• Full UK Drivers licence - essential

Due to recent promotions and internal growth, well-established IT Managed Services Provider (MSP) based in Maidenhead are looking to expand their service desk.

As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users across the UK. The team is expanding across the business, and you will be joining a proactive, and strongly motivated team. For those looking to work their way up the career ladder, this is your ticket to career transformation., Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.