Customer Service & Technical Specialist - Automotive / Motorcycle

• Develop and maintain strong knowledge of all EBC products.
• Assist office staff with incoming customer phone calls.
• Support U.S. and international customer accounts.
• Provide automotive and motorcycle technical support to customers.

PRIMARY RESPONSIBILITIES - MOTORCYCLE & AUTOMOTIVE DEPARTMENTS

• Assist customers by phone and email with vehicle part lookups and product identification.
• Support customers with warranty claims through phone and email communication.
• Learn, navigate, and utilize automotive and motorcycle catalogs, including Excel-based and hard-copy versions.
• Assist sales staff with order processing for EBC Brakes customers and Perfect Brakes accounts.
• Provide customers with current stock availability and estimated arrival dates for out-of-stock items.
• Respond promptly and professionally to customer inquiries, returns, and service requests.
• Assist the Technical Department with measuring and confirming product specifications.
• Develop a thorough understanding of product catalogs and help identify missing information, new application data, or errors in existing applications.
• Coordinate with the U.K. team as needed to resolve product, catalog, or customer support questions.
• Perform other duties as assigned.

• General knowledge of EBC products, automotive braking systems, and motorcycle braking systems.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced office environment.
• Understanding of sales office procedures and warehouse functions.
• Excellent computer skills, including Microsoft Excel.
• Knowledge of Sage is a plus.
• Strong interpersonal, verbal, and written communication skills.
• Ability to solve problems quickly, accurately, and efficiently.
• Self-starter with a positive attitude and ability to work well with others.
• Professional appearance and demeanor.

Pay: From $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance