Field Service Engineer - Cryogenic Storage Systems

As a Field Service Engineer, with special focus on our CRYOGENIC SOLUTIONS portfolio, you will be responsible for delivering routine and ad-hoc technical services at our customers’ sites. This includes installation, upgrades, repairs, preventive maintenance, and other technical support for Azenta systems and equipment., * Troubleshoot customer issues and ensure compliance with our service agreements at customer sites across UK or other European locations.

• Perform maintenance work on equipment and systems, including software/hardware installation, upgrades, diagnostics, repairs, and preventive maintenance.
• Analyse problems, investigate and report root causes/corrective actions, and monitor system performance.
• Provide operational support for customer-managed samples (e.g., supporting the transfer of samples, and shifting from manual to automated storage systems).
• Communicate and collaborate with global teams to complete tasks effectively.
• Prepare and submit documentation, including service reports and status reports.
• Respond to occasional emergency call-outs in the event of equipment or production line failures or other escalations.
• Maintain loaner equipment.
• Support organisational and administrative tasks such as preparing quotations or arranging shipment of loaner or customer equipment.

Do you have a valid Driving License license?, Do you have experience in Windows?, Do you have a Bachelor’s degree?, * Completed vocational training (or Bachelor’s degree) in an engineering discipline or a related field.

• Hands-on experience in maintaining or building electrical systems, machinery, or automation equipment.
• Solid understanding of electrical and mechanical safety.
• Proficiency in English, written and spoken. Other languages are an advantage.
• Experience in identifying root causes of equipment failures and conducting structured troubleshooting.
• Valid driving licence (car).
• Strong PC skills and familiarity with Windows/DOS-based operating systems.
• Willingness to travel frequently, both domestically and internationally, including occasional short-notice trips or weekend/holiday assignments. (valid passport for international travel required)
• Flexibility to participate in on-call rotations for remote troubleshooting.

Personal Strengths

• Discretion and sound judgement.
• Excellent communication skills and strong customer interaction.
• Ability to independently resolve issues and implement corrective actions.
• Ability to think independently and prioritise according to business needs.

Desirable

• Experience with refrigeration/low-temperature systems.
• Experience with Oracle.