NOC / Service Management Analyst

Nagios Datadog Runbook Dashboard Scripting Operations ServiceNow SolarWinds Coordinating Communication Issue Tracking CompTIA Network+ Technical Support Help Desk Support CompTIA Security+ Windows PowerShell Business Valuation Financial Services Service Management Incident Management ITIL Certifications Knowledge Management Full Stack Development Operational Excellence Business Transformation Bash (Scripting Language) Verbal Communication Skills Python (Programming Language) Virtual Private Networks (VPN) Key Performance Indicators (KPIs) Information Technology Operations Troubleshooting (Problem Solving) Cisco Certified Network Associate Dynamic Host Configuration Protocol (DHCP) Information Technology Infrastructure Library, The NOC / Service Management Analyst is responsible for monitoring enterprise network and system health, managing incidents, and ensuring timely communication and coordination during outages. This role serves as a critical link between monitoring operations and technical support teams, ensuring service continuity and operational excellence. Key Responsibilities: Monitoring & Alert Response: Monitor network and system health using enterprise monitoring tools. Respond to alerts and collaborate with Level 2/Level 3 support teams for troubleshooting and resolution. Escalate issues appropriately based on severity and impact. Knowledge Management: Maintain and update Knowledge Base (KB) articles with handling instructions for recurring alerts and incidents. Ensure KBs are accurate, accessible, and aligned with current operational procedures. Incident Management: Ensure all incident details are accurately documented in ServiceNow, the system of record. Act as Incident Manager during technical bridge calls for major outages. Coordinate resources and send timely communications during major incidents. Verify startup and shutdown procedures for critical applications. Confirm successful completion of critical job KPIs and batch processes. Vendor & Change Coordination: Communicate vendor-related outages to L2/L3 teams., Loans Finance Budgeting Leadership Management Collections Multitasking Financial Sales Customer Service Influencing Skills Debt Consolidation Insurance Products Business Development Customer Empowerment Influencing Without Authority Medical Practices And Procedures Management Training And Development +0 Warehouse Tech TEKsystems

Dallas, TX*On-Site

Auditing Operations ServiceNow Warehousing Cleanliness Cycle Counting

communication & people skills, Network operations center, servicenow, ticketing system, Troubleshooting, Running Bridges, Ccna

Top Skills Details

communication & people skills,Network operations center,servicenow, Required High school diploma or equivalent (Associate’s or Bachelor’s preferred) 0-2 years of experience in NOC, help desk, IT operations, or technical support Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN) Familiarity with ITIL fundamentals and incident management Exposure to monitoring tools (Datadog, SolarWinds, Nagios, etc.) Experience with ServiceNow or similar ticketing systems Strong written and verbal communication skills Ability to work rotating shifts, weekends, and holidays Preferred Enterprise or financial services environment experience Datadog dashboards and alert configuration ServiceNow incident, event, and knowledge modules Runbook / SOP documentation experience Basic scripting (PowerShell, Python, or Bash) CompTIA Network+, Security+, or ITIL certification, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Detail Oriented Microsoft Excel Customer Service Microsoft Office Asset Management Inventory Control Order Fulfillment Material Handling Microsoft Outlook Business Valuation Accounts Receivable Shipping Management Inventory Management Packaging And Labeling Full Stack Development Valid Driver’s License Shipping And Receiving Artificial Intelligence Business Transformation Verbal Communication Skills Warehouse Management Systems +0 Field Engineering Technician Actalent

Dallas, TX*On-Site

Voltage Teamwork Visionary Leadership Innovation Switchgear Low Voltage High Voltage Commissioning Wiring Diagram One-Line Diagram Circuit Breakers Electrical Wiring Project Schedules Grounding Systems Safety Procedures Lock Out / Tag Out Industry Standards Sulfur Hexafluoride Electrical Equipment Electrical Substation Valid Driver’s License Electric Power Systems Artificial Intelligence Transformers (Electrical) Engineering Design Process Troubleshooting (Problem Solving) Electrical/Electronic Troubleshooting

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.