IT Operations Support 3rd Shift-ONSITE

Seeking a customer-focused IT professional to provide after-hours support for network and system-related issues. This role handles incoming technical requests, monitors alerts, creates and updates tickets, escalates incidents when needed, and helps ensure services remain available. *This role is onsite and cannot support c2c candidates., * Respond to support calls and technical inquiries

• Monitor systems and investigate alerts
• Document incidents and maintain ticket accuracy
• Escalate critical issues to appropriate teams
• Communicate status updates during service disruptions
• Maintain operational documentation and procedures, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Payments Operations Specialist TEKsystems

Middletown, PA*Remote

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Communication Detail Oriented Problem Solving, * Strong customer service and communication skills

• Experience with troubleshooting and ticketing systems
• Ability to follow documented processes
• Strong attention to detail and organizational skills
• Comfortable working independently in a fast-paced environment

Preferred

• Help Desk, Service Desk, Call Center, NOC, or IT Support experience
• Experience with ServiceNow or similar ticketing tools

Skills: Troubleshooting, Incident Management, Customer Support, ServiceNow, Documentation, Escalation, Problem Solving, Communication, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Sanitation Switchgear ControlNet Subnetwork Blueprinting Ladder Logic Mechatronics Data Security Motor Control Control Systems Network Routing Instrumentation Process Control Production Line Machine Guarding Network Security Electrical Codes Technical Support Electrical Safety Project Management Power Distribution Electrical Systems Technical Training Local Area Networks Equipment Inspection Packaging And Labeling Motion Control Systems Drawing Interpretation Human Machine Interfaces Electric Power Distribution Good Manufacturing Practices Programmable Logic Controllers Troubleshooting (Problem Solving) Electrical Safety In The Workplace (NFPA 70e)

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.