Cloud Infrastructure and Security Analyst

Come and make a difference at Karbon as a Cloud Infrastructure and Security Analyst We are looking to appoint a suitably qualified and experienced individual for the role of Cloud Infrastructure & Security Analyst in the Cloud Infrastructure & Security Team. The successful candidate will be part of the Infrastructure and Operations team, responsible for providing second line support to the highest possible standard and acting as a point of escalation from the Service Desk team. About The Role The successful candidate will be an integral part of the Infrastructure and Operations team, delivering high-quality second line support and serving as an escalation point for the Service Desk. The role covers a wide range of services - including infrastructure, networking, security, and end user computing - ensuring service excellence, cost-effectiveness, and a strong customer experience. They will proactively seek opportunities to improve processes, resolve issues efficiently, and contribute to service enhancement by providing training, guidance, and constructive feedback., * 37 hours per week with some homeworking available/flexible working. Participation in the ICT on-call out of hours rota, one day per week between Mon-Fri 7am - 9pm.

Do you have experience in Virtualization?, * Strong escalation management skills, acting as a key liaison between the Service Desk and Infrastructure & Operations teams, while ensuring adherence to ITIL-based standards.

• Hands-on experience with at least two of the following technologies: o Cloud platforms (e.g., Azure IaaS, Azure Virtual Desktop, Microsoft Entra ID) o Virtualisation technologiesoSecure mobile endpoint management o Cybersecurity tools and practices o Networking solutions such as SIEM and SD-WAN
• Proven ability to troubleshoot and resolve technical issues across end user computing, network, and infrastructure services, including risk mitigation and implementation of known fixes or changes. Classification: Protected
• A collaborative approach to working with internal and external stakeholders to deliver high-quality IT services.
• Demonstratedexperience working effectively within a team environment, contributing to shared goals and continuous improvement.
• Excellent communication skills, with the ability to translate technical concepts into clear, user-friendly language for colleagues and stakeholders.
• Relevant ICT qualifications or equivalent professional experience. * Commitment to ongoing professional development, with evidence of continuous learning and upskilling.

Pulled from the full job description

• Annual leave

• Company pension, We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they’re applying for. The role you’re applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks. Why Join Us? We offer a generous benefits package to support your wellbeing and development, including:

• 26 days annual leave (rising to 31 after 3 years)

• Birthday leave

• Occupational pension

• Health cash plan

• Flexible benefits pot