IT Field Support Specialist

• Provide IT Field Services support for multiple locations in the DJ Basin area, as needed.
• Support end-user hardware, laptops, workstations, printers, conference rooms, control rooms, and AV equipment.
• Support and troubleshoot wireless and network infrastructure at field offices and operational locations
• Assist with field-level server and infrastructure support, including troubleshooting and coordination with server and network teams
• Create, update, and manage support tickets and assist with escalated incidents requiring onsite field support
• Support the Service Desk and other IT teams with issues requiring local hands-on assistance
• Assist with site deployments, equipment installations, technology upgrades, and other field IT projects
• Coordinate with vendors and other IT teams to resolve issues and complete projects
• Participate in an on-call rotation as needed to support critical field operations.
• Provide remote support to other regions with occasional travel to field sites within the Denver area, as needed

• This position will be primarily based out of the office in the northern Denver area (80504), with occasional travel around the greater Denver area as needed (~25%)
• General IT support and troubleshooting skills are required, as well as some familiarity with basic networking and server equipment.
• Strong customer service skills are critical., Responsible for providing technical support to the IT end-users across all levels in the organization. The candidate must have excellent interpersonal skills and be able to earn the trust of people at all levels of the organization., * General IT support experience
• Strong troubleshooting skills
• Familiarity with Microsoft Office / Microsoft 365
• Familiarity with various end-user hardware, laptops, workstations, printers, and AV equipment
• Comfortable supporting end users in various settings
• Some exposure/familiarity with networking and servers
• Willingness and ability to learn new technologies
• Strong troubleshooting mindset

Preferred:

• Networking experience
• Server experience
• Experience troubleshooting network equipment
• Experience providing support to end-users in a non-corporate setting
• Exposure to field/industrial IT environments
• Hands-on experience with hardware and infrastructure

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• …and much more!