3rd Line / Senior Support Engineer

We’re partnering with a well established organisation in Hampshire that is looking for a 3rd Line Support Engineer to join their internal IT team.

This role will suit someone who enjoys a mix of BAU support and project work, with a strong focus on infrastructure and cloud technologies.

Responsibilities:

• Acting as an escalation point for complex technical issues
• Managing and maintaining servers, networks, and cloud platforms
• Leading on small to medium IT projects
• Supporting Azure and Microsoft 365 environments
• Improving systems, performance, and security

Tech environment:

• Azure / Office 365
• Windows Server (2016/2019/2022)
• Virtualisation (VMware / Hyper-V)
• Networking (firewalls, switches, VPNs)
• Backup & disaster recovery solutions

Do you have experience in Virtualization?, * 4+ years’ experience in IT support/infrastructure

• Strong all-round technical knowledge
• Experience with cloud platforms (Azure preferred)
• Ability to take ownership of technical issues and projects

• £40,000-£50,000
• Hybrid working (2-3 days from home)
• Bonus scheme
• 25-28 days holiday
• Training and certification support
• Clear progression into infrastructure/cloud roles

If this role isn’t quite right, but you’re working in IT Support and open to new opportunities, feel free to apply or get in touch.