SC Cleared Desktop Support Analyst C

Experis

Gloucester, UK

about 2 months ago

Role details

Contract type

Temporary to permanent

Employment type

Full-time (> 32 hours)

Compensation

£52,000.0 - £65,000.0

Working hours

Regular working hours

Job source

find.jobs

Tech stack

Microsoft Windows Desktop Environments Local Area Networks Network Architecture Software Engineering Software Troubleshooting

Job description

Are you passionate about delivering exceptional IT support and eager to work in a dynamic environment? Our client, a reputable organisation, is hiring for a Desktop Support Analyst to join their team in Bristol. This is a fantastic opportunity to utilise your technical skills and provide vital second-line support across multiple sites.

What you’ll be doing: Troubleshooting and resolving hardware and software issues across desktop environments. Supporting Windows 10 platforms, including configuration and support for mobile devices. Managing support requests via service desk tools, ensuring timely resolution within agreed SLAs. Maintaining operational and technical documentation to high standards. Collaborating with third-line teams to support server and network infrastructure. Providing excellent customer service and clear communication to end users. Assisting with fault management, equipment swaps, and request fulfilment.

Requirements

Experience working in a service delivery environment with a focus on desktop support. Strong knowledge of ITIL processes and second-line support practices. Proficiency in supporting Windows 10, printers, LAN, videoconferencing, and telecommunications systems. Ability to troubleshoot complex technical issues and liaise effectively with third-line teams. Excellent communication skills, customer-focused attitude, and a flexible, can-do approach. Strong organisational skills with the ability to prioritise effectively and work to deadlines. Security clearance to MoD SC level, with the ability to attain higher clearances if required. Willingness to travel between sites as needed.

Qualifications & Certifications: Proven experience in desktop support and service management. Knowledge of ITIL frameworks. Relevant technical certifications are advantageous.

This role offers a supportive environment where your expertise will make a real impact. If you’re ready to take on a new challenge and thrive in a collaborative team, apply now to join a forward-thinking organisation committed to excellence.