SC Cleared IT Support Engineer/EUC Support Engineer

Synergize Consulting Ltd

Edinburgh, UK

5 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

1 year minimum

Compensation

£55,900.0

Working hours

Regular working hours

Job source

www.careerboard.com

Tech stack

Microsoft Windows Active Directory Computer Networks Data Centers Software Engineering TCP/IP CompTIA Strata - PC Hardware Technology Engineer Office365 Information Technology Servicenow

Job description

We are supporting a leading global IT services organisation on a secure end-user computing programme and are looking for an SC Cleared IT Support Engineer to join an onsite team delivering a large-scale device refresh and desktop support service.

This is an excellent opportunity for someone with strong desktop support experience who enjoys working in a hands-on environment, providing exceptional customer service and supporting a wide range of workplace technologies.

Please note, this position is Inside IR35 and will be working full time on site in Edinburgh.

Key Responsibilities

Build, configure and deploy desktop and laptop devices as part of a large-scale refresh programme.
Provide onsite technical support for end-user computing devices and workplace technologies.
Troubleshoot and resolve hardware and software issues.
Support Microsoft Windows 10/11 and Microsoft 365 environments.
Perform desktop, laptop and peripheral installations, replacements and maintenance.
Provide “hands and eyes” support within the onsite data centre when required.
Assist users with day-to-day technical issues while delivering excellent customer service.
Log, update and manage support requests in line with agreed SLAs.
Work closely with technical teams to ensure timely issue resolution and successful device deployments.

Requirements

1-2 years’ experience in an IT Support, Desktop Support or Technical Support role.
Strong knowledge of Microsoft Windows 10 and Windows 11.
Experience supporting Microsoft 365 applications.
Basic knowledge of networking concepts including LAN, WAN and TCP/IP.
Basic Active Directory administration experience.
Experience supporting desktop and laptop hardware.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.

Desirable Skills