Systems Support Coordinator

• Coordinate the intake, tracking, assignment, and follow-through of technology and data work orders.
• Help maintain visibility of project status, ownership, deadlines, dependencies, and outstanding tasks.
• Coordinate team projects, meetings, schedules, and follow-up activities.
• Support staff training coordination and communication related to technology and data systems.
• Maintain accurate technology inventory and related records.
• Assist with state, federal, grant, and regulatory reporting by organizing requirements, documentation, deadlines, and supporting information.
• Help identify data quality concerns and coordinate follow-up with appropriate team members.
• Work collaboratively with Technology and Data staff, leadership, end users, and customer-facing teams to ensure requests and projects move forward efficiently.
• Provide responsive, professional customer service to staff seeking technology or data support.
• Assist with identifying workflow challenges and recommending practical improvements.
• Maintain confidentiality and exercise sound judgment when working with agency, employee, and client information.
• Take on other projects and responsibilities that support the priorities of the Technology and Data Team and NCSS.

Northwestern Counseling & Support Services is looking for a highly organized, detail-oriented Systems Support Coordinator to join our Technology and Data Team!

This is a great opportunity for someone who enjoys keeping things moving, coordinating multiple priorities, solving problems, and helping teams stay organized. Experience in technology or data is a bonus, but it is not required. We are looking for someone with strong organizational skills, excellent follow-through, confidence in using Microsoft applications, and the ability to coordinate work across a busy, multidisciplinary team., * Strong proficiency with Microsoft Office/Microsoft 365 applications.

• Strong organization, scheduling, project coordination, and follow-through skills.
• The ability to prioritize multiple concurrent requests, projects, and deadlines while maintaining attention to detail.
• The ability to coordinate work across a multidisciplinary team while maintaining clear visibility of ownership, status, and dependencies.
• The ability to interpret reporting requirements, organize supporting documentation, and identify potential data quality concerns.
• Strong analytical and problem-solving skills, including the ability to identify patterns, evaluate workflow issues, and recommend practical improvements.
• Sound judgment, discretion, and a strong commitment to confidentiality.
• The ability to work independently, take initiative, adapt to changing priorities, and contribute positively within a collaborative environment.
• Strong written and verbal communication skills.
• A willingness to learn new technology, systems, and processes.

Experience in technology or data is a bonus but not required. We value strong coordination, organization, communication, and problem-solving skills and are willing to help the right candidate learn the systems and processes specific to NCSS., Associate’s Degree; or equivalent combination of related education, training and experience such as relevant certificate from college or technical school.

At NCSS, we offer a comprehensive benefits package that includes perks such as medical and dental coverage, an employer-matched retirement plan, and educational support. Additionally, for those who qualify, this position provides an opportunity for $5,000 in student loan forgiveness upon the successful completion of your 6-month introductory period. We invite you to become a valued member of our team at NCSS, a 2025 Best Places to Work in Vermont!