ICT Support Assistant

With digital becoming a critical dependency in Healthcare, availability of our services is essential.The skills to develop, support and maintain our systems and services are done in house with the help of a highly motivated group of technical specialists, first and second line support, field engineers, trainers, application developers, specialist application support and a dedicated administrative team., We are looking for an enthusiastic ICT Support Assistant to join our Service Delivery team in a fixed term position for 6 months to support the our equipment refresh project. The role includes the installation of end user hardware and software for the implementation of ICT systems as part of the regular refresh programme. The role will also require the timely update of technical and asset documentation used within the team., You will work under the supervision with in a number of ICT teams.

You must have excellent communication and organisational skills; you will be dealing with all staff across the Trusts’ Corporate and Clinical Services, at all levels. You also must have experience in the use and maintenance of Microsoft Active Directory, knowledge of ICT including hardware and Microsoft Office packages., * Maths and English to GCSE grade ‘C’ or equivalent, * Excellent up to date knowledge of PC hardware

• Excellent up to date knowledge of all Windows Desktop platforms in Windows 365, as well as an in depth knowledge of the MS Office Suite of products
• Excellent ability to articulate and communicate effectively with all levels of Trust staff on technical and non-technical issues

Desirable

• Previous experience of a helpdesk or customer oriented environment including taking, logging and attending calls.

Person Specification Training & Qualifications Essential

• Maths and English to GCSE grade ‘C’ or equivalent

Desirable

• Industry standard qualifications in ICT

Knowledge Essential

• Excellent up to date knowledge of PC hardware
• Excellent up to date knowledge of all Windows Desktop platforms in Windows 365, as well as an in depth knowledge of the MS Office Suite of products
• Excellent ability to articulate and communicate effectively with all levels of Trust staff on technical and non-technical issues

Desirable

• Previous experience of a helpdesk or customer oriented environment including taking, logging and attending calls.

At BSMHFT we are seen as one of leading NHS organisations for innovative solutions designed, deployed and successfully adopted in operational areas. The Trust was selected as one of the handful GDEs in the country., Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation. Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.