IT Analyst/Programmer II - Phoenix Public Library

The Library Department employs more than 500 full-time and part-time staff across clerical, security, supervisory, professional, and management roles. The Library IT Analyst/Programmer II serves as tier 2 support within the Library’s Information Technology Section and is responsible for maintaining, troubleshooting, and improving the technology systems that support daily library operations across all locations.

The Library IT Analyst/Programmer II supports a wide range of commercial-off-the-shelf systems used throughout Phoenix Public Library. This position ensures that critical customer-facing and staff-facing technologies run reliably, integrate smoothly, and remain operational across the Library-s busy environment. The role requires travel to branch locations to support systems, equipment, and staff, and may involve a mix of in-person and remote work based on operational needs.

Library IT Analyst/Programmer II responsibilities include but are not limited to:

• Troubleshoot issues across the Library-s technology ecosystem, including Integrated Library System (ILS) processes, Automated Material Handler (AMH) equipment, RFID components, book lockers, self-service kiosks, and PC Reservation systems.
• Diagnose vendor system errors, integration failures, and workflow disruptions by reviewing logs, system behavior, user reports, or reproducible test cases.
• Coordinate with vendors to escalate and resolve system problems, validate corrections, document changes, and maintain operational continuity.
• Maintain, monitor, and improve automation workflows such as PowerAutomate processes used for staff notifications, reporting, circulation workflows, and data movement.
• Create, refine, and support PowerBI dashboards and analytical tools that assist departments in understanding usage, activity, and operational patterns.
• Support CMS and web components that impact customer experience, including navigation, display issues, content workflows, and configuration changes.
• Assist staff across multiple branches with system access problems, functional questions, workflow interruptions, and application issues.
• Document processes, troubleshooting steps, system behaviors, and workflows to support long-term maintainability and knowledge transfer.
• Communicate clearly and effectively with both technical and non-technical employees, providing understandable explanations of system issues and resolutions.
• Participate in evaluations of new business tools, integrations, or vendor systems to support Library needs.
• Provide training and guidance on the proper use of technology systems and workflows.
• Maintain regular and reliable attendance and demonstrate professionalism, customer service, integrity, innovation, efficiency, and fiscal responsibility.
• Work occasional evenings, early mornings, weekends, or holidays as required for system changes or critical issues.
• Perform other duties as assigned., * Designing data models, validating metrics, and producing analytical dashboards.
• Improving site or system structure, navigation, permissions, or workflow access.
• Working with SQL, stored procedures, debugging, or modifying scripts and utilities.
• Contributing to application enhancements, structured changes, or release planning.
• Defining needs, document requirements, perform analysis, and communicate clearly.
• Isolating issues, gather logs, create reproducible cases, and collaborate with vendors.
• Structured thinking used to model processes, create diagrams, or define system behavior.
• Supporting commercial-off-the-shelf software, vendor systems, and integrated library systems.

• Two years of experience in computer applications programming and development and systems analysis.
• AND Bachelor’s degree in computer science, computer information systems, mathematics, or a related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• This position requires the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver’s license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. For information regarding pre-screening and driving positions

Pay Range: $76,294.40 to $112,715.20 annually.

Hiring Range: $76,294.40 to $102,232.00 annually.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only: Please understand that this is pay grade 060. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.

• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page., A comprehensive benefits package is offered which includes: Traditional pension with employer and employee contributions,

• for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.