IT Technical Support Technician

• Troubleshoot computers, software, operating systems, printers, mobile devices, peripherals, user accounts, and connectivity.
• Set up, deploy, maintain, and replace desktops, laptops, thin clients, and other employee devices.
• Help with workstation upgrades, replacements, migrations, software installation, and routine updates.
• Support employee onboarding, offboarding, password resets, and account changes under established IT procedures.
• Provide first-line support for Microsoft 365, ERP and manufacturing applications, AutoCAD, and other approved company software.
• Troubleshoot basic wired, wireless, VPN, phone, and conferencing issues.
• Document requests and resolutions in the IT ticketing system, maintain equipment records, and update basic support instructions.
• Follow company IT and security procedures, report suspected security issues, and escalate matters requiring elevated access or advanced support.
• Prioritize requests based on urgency and business impact, and keep employees informed about progress.

This is a frontline support role. Significant changes to production servers, network infrastructure, security systems, or business-critical applications require specific authorization.

• Associate degree in information technology or a related field, or equivalent relevant experience.
• Working knowledge of computer hardware, Windows, Microsoft 365, printers, and basic network troubleshooting, or the ability to develop proficiency in these areas.
• Strong troubleshooting, customer service, communication, and documentation skills.
• Ability to work onsite, provide support at Western Trailers locations, and travel locally as needed.
• Clean driving record.
• Preferred: Two years of hands-on desktop or help desk support experience and A+, Microsoft, or other relevant technical certifications., * hands-on desktop or help desk support: 2 years (Required)

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• This position is on-site in Boise, Idaho, Monday-Friday, 8 a.m.-5 p.m. Can you work this schedule on-site?
• This position requires local travel to provide support at Western Trailers locations. Can you meet this requirement?
• Do you have an associate degree in IT or a related field, or equivalent relevant experience?
• Which of these have you supported hands-on: Windows computers, Microsoft 365, printers, user accounts, mobile devices, wired or wireless connectivity, and VPN?
• Does the posted pay range of $21-$23 per hour align with your expectations?