Senior Systems/Network Engineer

As a Sr. Systems/Network Engineer, you have ultimate accountability for issue resolution:

• When facing unfamiliar technology or complex bugs, you have the drive and problem-solving skill to research, test, and resolve the issue.
• High-impact, time-sensitive incidents receive your focus until client operations are safely restored.
• You take pride in seeing tough technical problems through to root-cause remediation rather than relying on temporary workarounds.

The Sr. Systems/Network Engineer will design, deploy, and manage client network infrastructure. This includes but is not limited to Windows servers/VMs, network controllers, managed switches, APs, PBX, firewalls, content filters, surveillance cameras / NVRs, door access control systems, and intercom systems. The Sr. Systems/Network Engineer will also support and troubleshoot escalated issues that our on-site support technicians may encounter, which includes complex desktop support issues. Given our breadth of clients, you must be able to quickly gain familiarity with managing and configuring network equipment from multiple manufacturers. You must have the ability to resolve problems efficiently on your own with little to no supervision. The Sr. Systems/Network Engineer needs the ability to communicate clearly with employees and clients who have varying levels of technical knowledge. Customer service skills are a must., * At least 7 years of IT / troubleshooting experience

• Ability to setup and manage Windows Server DC, GPOs, DNS, DHCP
• Basic scripting/automation experience (e.g., PowerShell, GAM for Google Workspace, or Python) to streamline administrative tasks.
• Solid background in network management, VLAN, Subnetting, Routing
• Knowledge and experience in virtualization technologies
• Understanding of Firewall NAT and Traffic rules.
• Experience administering Google Workspace and ChromeOS
• Extensive MacOS and Windows experience
• Significant general IT support experience
• Demonstrated ability to proactively identify infrastructure, security, operational, and lifecycle risks before they impact client operations.
• Ability to develop and execute remediation plans for identified risks and technical debt.
• Able to efficiently prioritize and work on multiple simultaneous projects and day-to-day tasks
• Strong, Advanced Troubleshooting Skills (Ability to work through issues methodically and independently)
• Exceptional customer service skills
• Unyielding integrity
• Strong communication skills
• Demonstrated initiative in self-development, independent research, and continuous learning
• Ability to create and maintain accurate network diagrams, system documentation, and configuration standards
• Ability/willingness to travel frequently to client locations throughout Utah
• Ability/willingness to travel occasionally to out-of-state client locations
• Ability to be in the office from 8am-5pm M-F., * Experience supporting and managing Microsoft Hyper-V and/or Proxmox.
• Experience with vulnerability management, EDR/MDR solutions, and patch management/RMM systems
• WiFi Design & Management Experience
• Experience supporting and managing RADIUS authentication
• Microsoft 365 Administration Experience
• VoIP Support & Management Experience
• Experience with Ruckus, ICX/Brocade, Aruba, and/or Fortinet solutions
• Experience with K-12 content filtering, DNS filtering, and student safety tools (e.g., Lightspeed, Securly, GoGuardian, or Cisco Umbrella)
• Experience with Backup and Disaster Recovery solutions
• Bachelor’s degree in Information Technology, Information Systems, Computer Science, Computer Engineering or similar discipline or equivalent experience., * IT: 7 years (Preferred)

Onward provides a benefits package including:

• Contributions to Health Insurance premiums
• Dental, Vision, and Life Insurance Plans
• 401k program with 6% matching (after 1st year)
• 15 Days of PTO
• Paid Holidays
• Two Weeks Paid Parental Leave
• Self-Development Incentives

Company values

Integrity - We do the right thing, period.

Likeability - We put people and relationships first.

Balance - We spend our time in a way that allows us to uphold personal priorities alongside professional ones. We fulfil our responsibilities to clients, co-workers, and family.

Ownership - We do what we say we’ll do. We take accountability for the result of our actions. We take initiative to complete what needs to be done.

Forever Onward - Learning never stops. We are on a journey to become the best version of ourselves, professionally and personally. We embrace challenges and value growth over comfort.

Job Type: Full-time, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Onward Technology is a Managed IT provider for a diverse portfolio of clients throughout Nevada and neighboring states. For many of our clients, we provide turn-key IT management - functioning as their entire IT department. For others, we partner with them to solve their toughest networking problems, especially complex WiFi deployments in difficult environments. Engineers at Onward experience an ever-changing variety of IT challenges across multiple industries. If you thrive on confronting challenging problems, constantly learning, and working directly with customers in person, Onward could be the next step in your career journey.