Digital Project Manager

• Manage intake and prioritization of all client work across delivery teams
• Oversee project scope, milestones, and timelines for all active engagements
• Oversee ongoing support and retainer delivery across the client portfolio
• Communicate needs, status updates, and expectations to clients on a defined cadence
• Gather and confirm client content, approvals, and assets before work begins
• Ensure quality review is completed before any work is released to clients
• Balance task allocation with team capacity and delivery workload
• Coordinate delivery across web services, marketing, and creative teams
• Escalate blockers, resource conflicts, and scope issues to the Integrator

Expected Outcomes

• All active projects have a current status, next step, and assigned owner at all times
• On-time delivery rate meets or exceeds agency SLA benchmarks
• Client satisfaction scores on delivery are consistently above target
• No project goes to a client without a documented quality check
• Team capacity is visible and no team member is consistently over or under-utilized, * Asana for task management (additional experience with PM tools a bonus)
• Slack for internal coordination
• Toggl for time tracking
• Zoom for client and team calls
• Loom for async client updates
• Notion, Airtable, Google Drive, and Dropbox for documents and resources management

Has Capacity to Do It: Has the skills, bandwidth, and temperament required for long-term success in this role.

• Organized and Structured: Exceptionally organized with a strong bias toward clarity and structure
• A Detailed, Calming Presence: Calm and assertive under pressure. Can manage competing priorities without dropping details.
• Communicator: Strong communicator who keeps clients and distributed team aligned without over communicating.
• Proactive and Anticipatory: Identifies issues and confidently addresses before they become client facing problems.
• Team Builder: Natural coordinator who brings people and information together efficiently.
• Self-Starter: Comfortable with remote work and the independent self discipline it requires. Can translate high level directions to practical implementation independently.
• Time Manager: Able to work independently, meet deadlines, and hit budgets.
• Tech Savvy: Able to grasp and liaison technical information between developers and clients.
• Teachable: Genuinely teachable and a fast learner.
• An all around good person, pleasant to work with on a team., * 3+ years in project management, delivery management or agency operations
• Proven ability to manage multiple simultaneous projects in a services environment
• Experience managing client communication throughout a project lifecycle
• Familiarity with digital services including websites, marketing, and support
• Comfortable with technical conversations and making those details approachable to the clients
• Strong documentation and organizational skills
• Hybrid In-Person and Remote Work. Located in Jacksonville, FL