Product Support Technician

ETS Inc.
Essex, VT, United States
about 1 month ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
2 years minimum
Compensation
$54,080.0 - $58,240.0
Working hours
Regular working hours
Job source

Tech stack

Microsoft Excel 3d Models Business Systems SolidWorks (CAD)

Job description

  • Transfer engineering specifications and CAD models to manufacturing software for fabrication equipment setup
  • Verify machine controllers receive and execute files correctly on the production floor
  • Perform routine data entry and routing updates in the ERP system to support process accuracy
  • Own the shop packet release process, ensuring production lines receive accurate job orders and technical drawings
  • Assist operators with basic troubleshooting of file-related issues and communicate feedback to engineering
  • Respond to urgent order requests and adjust workflow priorities as directed by operations leadership

Requirements

  • Proficiency in SolidWorks for viewing models and interpreting technical dimensions
  • Ability to read blueprints, wiring schematics, and technical documentation
  • Experience with ERP business systems and Microsoft Excel
  • Strong attention to detail to prevent production delays and inventory discrepancies
  • 2-4 years of experience in a manufacturing environment, preferably in fabrication or assembly
  • Capability to lift up to 50 lbs. occasionally for part inspection and material verification

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