Seasonal Desktop Support

Are you comfortable navigating technical issues? Do you enjoy problem solving? Greatland Corporation offers a variety of seasonal product support positions that provide new learning opportunities, and the ability to provide customer support to external users of the company’s products. This is a limited term position in our Green Bay, Wisconsin office that will begin November 2026, and end January 2027, * Responds, on both inbound and outbound basis, to calls and emails to provide program walkthroughs, assist with new account creation, provide login assistance, and otherwise resolve customer technical issues.

• Troubleshoots issues and utilizes internal tools to provide accurate information in response to product and form-specific inquiries as well as properly documents support requests and customer interactions.
• Install and uninstall various components for customers, as necessary.
• Troubleshoots data import issues and explains necessary steps to resolve import errors to customer so that customer can successfully achieve import of data to product.
• Researches and interprets errors for proper escalation handling; communicates with mid-level Support staff to resolve.
• Manages Salesforce tickets to ensure customers are communicated with and issues are resolved.
• Completes projects and other duties as assigned.

• Pursuing an Associate degree or equivalent from two-year college or technical school or equivalent combination of education and experience.
• Possesses attention to detail and ability to multitask.
• Experience with a variety of computer setups, operating systems, browsers, clearing cache/cookies, firewalls, Windows OS (versions 7, 8, 10 and 11), VMWare and Remote Connections.
• Professional oral and written communication skills with the ability to relay technical descriptions to an audience with varying levels of technical ability and understanding.
• Respect for, and commitment to, securely and confidentially handling customer information.
• Basic to proficient keyboarding/typing skill.
• Possesses critical thinking and problem-solving skills.
• Maintains composure and effectiveness despite significant spike in work volume and customer urgency surrounding information return filing deadlines.
• Successfully pass a pre-employment drug screening

Job Types: Full-time, Temporary

Pay: From $20.00 per hour, * 401(k)

• Flexible schedule