IT Telecommunications Engineer

The ideal IT Telecommunications Engineer will have hands-on experience supporting modern Voice over Internet Protocol (VoIP) technologies, Session Initiation Protocol (SIP) systems, telecommunications networks, and cloud communication platforms. Experience with Mitel MiCollab, Mitel Contact Center, Grandstream Analog Telephone Adapters (ATA), and Amazon Web Services (AWS) Connect is strongly preferred. This is an excellent opportunity for an experienced IT Telecommunications Engineer who enjoys solving complex technical challenges, improving system performance, and delivering dependable communication solutions that support essential public services., * Design, configure, and support enterprise telephony systems, including Mitel MiCollab, PBX environments, voicemail, call routing, and unified communications components.

• Administer and optimize Mitel Contact Center solutions, including queue management, IVR configuration, reporting, agent tools, and workflow customizations.
• Manage VoIP and SIP-based services, ensuring call quality, system stability, codec alignment, and secure signaling and media transport.
• Support cloud contact center technologies, including Amazon AWS Connect, integrations, call flows, and user provisioning.
• Install, configure, and maintain analog telephony integrations, including Grandstream ATA devices and legacy interfaces required for fax, paging, and specialty endpoints.
• Monitor and troubleshoot telecommunications performance, including call quality, endpoint issues, SIP trunking, SBC configurations, and network-related voice disruptions.
• Participate in telecom lifecycle management, including system upgrades, vendor coordination, firmware updates, and technology modernization initiatives.
• Maintain documentation, including architecture diagrams, configuration standards, call flow mappings, and operational runbooks.
• Ensure compliance with security practices, voice network segmentation, encryption standards, and identity/access controls.
• Provide Tier II/Tier III support for telecom incidents, escalations, contact center issues, and urgent service needs., CJIS/PREA Disclaimer: This position will provide direct support to the City’s Public Safety departments and will have physical access to public safety buildings and/or access to confidential and sensitive public safety databases. As such, and in compliance with federal regulations and guidelines, City of Chesapeake Information Technology staff and contractors must receive a Criminal Justice Information Systems (CJIS) criminal background clearance and may require a Prison Rape Elimination Act (PREA) criminal background clearance prior to employment and annually thereafter while employed or under contract with the City of Chesapeake. Automatic disqualifiers related to the CJIS and PREA criminal background checks apply, including but not limited to, US Citizenship and/or minimum ten (10) years US Residency requirements.

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands L=Light - Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree. Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs. Standing Occasionally- Up to 1/3 of the time. Sitting Continuously- 2/3 or more of the time. Walking Occasionally- Up to 1/3 of the time. Lifting Occasionally- Up to 1/3 of the time. Lifting Amount Exerting up to 20 to 50 lbs Carrying Rarely- Less than 1 hour per week. Carrying Weight Exerting up to 20 to 50 lbs Pushing/Pulling Rarely- Less than 1 hour per week. Pushing/Pulling Weight Exerting up to 20 to 50 lbs Reaching Rarely- Less than 1 hour per week. Handling Rarely- Less than 1 hour per week. Fine Dexterity Continuously- 2/3 or more of the time. Kneeling Rarely- Less than 1 hour per week. Crouching Rarely- Less than 1 hour per week. Crawling Rarely- Less than 1 hour per week. Bending Rarely- Less than 1 hour per week. Twisting Rarely- Less than 1 hour per week. Climbing Rarely- Less than 1 hour per week. Balancing Rarely- Less than 1 hour per week. Vision Continuously- 2/3 or more of the time. Hearing Continuously- 2/3 or more of the time. Talking Continuously- 2/3 or more of the time. Foot Controls Rarely- Less than 1 hour per week. Machines, Tools, Equipment and Work Aids Used Laptop/Desktop, printers, copiers, telephone, general office equipment. Protective Equipment Required None Health and Safety, C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs. Time Pressures Frequently- From 1/3 to 2/3 of the time. Emergency Situations Rarely- Less than 1 hour per week. Frequent Change of Tasks Frequently- From 1/3 to 2/3 of the time. Irregular Work Schedule/Overtime Occasionally- Up to 1/3 of the time. Performing Multiple Tasks Simultaneously Continuously- 2/3 or more of the time. Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time. Tedious or Exacting Work Occasionally- Up to 1/3 of the time. Noisy/Distracting Environment Rarely- Less than 1 hour per week. Other If Other, Description Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s) The position is the primary on all task assigned.

Professional References

Professional References

Please provide contact information for professional references. Minimum Requests 0 Maximum Requests 4

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. • Do you possess a valid driver’s license and a driving record that is in compliance with the City’s Driving Standards? Please review position requirements for details. + Yes + No

Applicant Documents

Required Documents

1. Resume

Optional Documents

1. Cover Letter

• Strong understanding of VoIP, SIP protocols, codecs, PBX architectures, and voice network fundamentals.
• Experience supporting Mitel MiCollab and Mitel Contact Center platforms.
• Hands-on expertise with AWS Connect configuration and operation preferred.
• Familiarity with Grandstream ATA devices and analog integrations.
• Ability to diagnose and resolve telecom issues across physical, network, and application layers.
• Experience with SBCs, SIP trunks, carrier services, and QoS configuration.
• Knowledge of network fundamentals including VLANs, routing, DHCP options, firewalls, and packet capture analysis.
• Strong documentation, analytical, and communication skills.

Soft Skills:

• Strong problem-solving and diagnostic capability
• Excellent communication and customer service skills
• Ability to work independently and collaboratively
• High attention to detail and commitment to reliability, Vocational/Educational Requirement: Requires any combination of education and experience equivalent to a bachelor’s degree in computer science, information systems, or a closely related field.

Experience: In addition to satisfying the vocational/education standards, this class requires a minimum of two years of related, full-time equivalent experience.

Special Certifications and Licenses: Requires a valid driver’s license with a driving record that complies with the City’s Driving Standards. CompTIA A+, Comp TIA Network+_, MCITP Exchange Server, and Microsoft Server 2008 Active Directory certifications preferred., * Mitel MiCollab / MiVoice Business certifications

• AWS Connect-related credentials
• CompTIA Network+ or CCNA
• VoIP/SIP-focused vendor certifications

Alpha Status: This position has been designated as Alpha requiring employees to work during inclement weather, regardless of the City’s operational status. Must be available to work evenings, weekends, and holidays when required to meet operational needs. Rotating on-call requirement. Work Site Location Chesapeake, VA Position Driving Requirement O - Occasional Pay Grade GE18 Pay Basis Semi-Monthly Advertised Salary $78,892-$104,532; Depending on qualifications and experience.