Desktop Analyst

• Deliver prompt and professional technical support to end-users via help desk systems, resolving issues related to hardware, software, operating systems, and network connectivity.
• Troubleshoot and resolve hardware problems involving desktops, laptops, printers, mobile devices, and peripherals.
• Assist with software troubleshooting including applications, operating systems such as Windows, macOS, Linux, and Microsoft Office suite.
• Manage user accounts and permissions through Active Directory management tools; support user onboarding and offboarding processes.
• Diagnose and resolve network issues including LAN (Local Area Network), TCP/IP protocols, DNS configurations, VPN connections, firewalls, and TCP troubleshooting.
• Support computer management tasks such as system updates, software installations, hardware upgrades, and equipment deployment.
• Maintain accurate records of customer support tickets; prioritize issues based on urgency and impact; follow up to ensure resolution.
• Collaborate with IT infrastructure teams to address complex network troubleshooting or security-related concerns.
• Assist in maintaining IT security protocols by supporting firewall configurations and VPN access controls.
• Provide guidance on mobile device management and support for various operating systems across multiple device types.

In this role, you will be responsible for providing comprehensive technical support and troubleshooting services for desktop and laptop computers, peripherals, and related hardware and software systems. Your expertise will ensure the seamless operation of our organization’s IT infrastructure, enabling users to perform their tasks efficiently and effectively. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a thorough understanding of various operating systems and network environments., * Proven experience in desktop support or IT support roles with a strong focus on technical troubleshooting across diverse platforms.

• Familiarity with help desk systems for ticket management and issue tracking.
• Solid understanding of computer networking concepts including LAN/WAN architecture, TCP/IP protocols, DNS management, VPNs, firewalls, and TCP troubleshooting.
• Hands-on experience supporting Windows (including Windows Server environments), macOS, Linux operating systems.
• Knowledge of Microsoft Office applications as well as enterprise tools like Active Directory management.
• Experience supporting computer hardware components such as motherboards, hard drives, RAM modules, printers, and mobile devices.
• Strong analysis skills to diagnose complex technical issues quickly and accurately.
• Excellent communication skills to effectively interact with users at all levels of technical proficiency.
• Ability to work independently or within a team environment while managing multiple priorities efficiently.
• Pass a drug test and background check.

CTS offers a comprehensive benefit packet to eligible employees. Eligible employees may enroll in:

• Health
• Dental
• Vision
• Voluntary Life/Voluntary AD&D
• Short-Term Disability
• Long-Term Disability
• Hospital Indemnity
• Accident
• Critical Illness
• 401k

Safety and responsible work practices are of paramount importance at CTS and are woven into the fabric of everything we do. We are committed to employee safety & development, the protection of the environment and the communities where we operate. We are ready to be a partner in your career success!

Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Craft and Technical Solutions has a consistent policy that requires an online application to be completed before we can further consider you as an applicant for this position.

CTS is an EOE AA M/F/Vet/Disability

IND4

Pay: $24.00 per hour

Craft and Technical Solutions is an established Marine and Industrial Staffing Company with offices all over the country. We are currently in need of a Desktop Analyst to join our team in San Diego, CA.