Help Desk Specialist

I am partnering with a well-established professional services organization to identify a customer-focused Help Desk Specialist. This opportunity is ideal for an IT support professional who enjoys solving technical challenges, providing outstanding end-user support, and working in a collaborative environment. The role offers exposure to a wide range of technologies while supporting professionals across multiple office locations., * Deliver first and second-level technical support for hardware, software, network access, and end-user technology issues.

• Troubleshoot and resolve incidents related to workstations, Microsoft 365 applications, printers, mobile devices, VPN connectivity, phones, and conferencing tools.
• Support employee onboarding and offboarding activities, including account provisioning, device setup, and access management.
• Assist with workstation deployments, equipment installations, technology refresh projects, and conference room technology support.
• Utilize a ticket management system to document, prioritize, and resolve service requests in a timely manner.
• Partner with team members and internal stakeholders to ensure a high level of customer satisfaction and service delivery.
• Contribute to IT initiatives and projects that enhance operational efficiency and user experience.

• 3+ years of experience in a Help Desk, Service Desk, Technical Support, or Desktop Support role.
• Hands-on experience supporting Windows environments and Microsoft 365 applications.
• Strong troubleshooting skills across desktop hardware, software, networking, and user access issues.
• Experience supporting collaboration technologies, including video conferencing and business communication platforms.
• Excellent communication, customer service, organizational, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced support environment.
• IT certifications such as CompTIA A+, Microsoft certifications, or similar credentials are highly valued.
• Experience supporting document management, professional services, legal, financial, or other specialized business applications is a plus.

• Opportunity to join a collaborative and supportive IT team with strong mentorship and knowledge sharing.
• Exposure to a diverse technology environment supporting users across multiple locations.
• Hybrid work schedule available after initial onboarding and training period.
• Potential for long-term employment based on performance and business needs.
• Competitive compensation and the opportunity to expand technical expertise across multiple support disciplines.
• Stable work environment with opportunities to contribute to meaningful technology initiatives.

If you or someone you know is interested in this Help Desk Specialist role in Uniondale, NY, please apply today!

Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a nonqualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis. PTO and holiday hours are prorated based on hire date within the calendar year.