Desktop Support Technician

The candidate will join a small local team and provide end user support to all of the internal end users across the U.S. The technician will be taking incoming calls/tickets and be expected to provide exceptional customer service and solve technical issues. The candidate will be responsible for supporting Windows 11 OS, Active Directory (policies, distribution groups), VMWare, and Sharepoint over the phone, at the users’ desks, or via remote management software. The support technician will also be responsible for setting up new users with hardware – laptops, iphones, printers – and be responsible for ensuring access and licenses are turned on/off appropriately.

Any experience with file and print servers or networking would be helpful, but not required. The company is a Microsoft/Azure Cloud shop as well.

Skills

Desktop, Deployment, Troubleshooting, Active directory, Windows, Customer service, Technical support, Imaging, Help desk support, Hardware, Printers, O365, Install, Service desk, Ticketing system, Help desk, Office 365, Windows 10, Phone support, Microsoft office, Mobile device, Hardware support, Desktop hardware, Microsoft, Printer support, Migration, Inventory

Top Skills Details

Desktop,Deployment,Troubleshooting,Active directory,Windows,Customer service,Technical support,Imaging,Help desk support,Hardware,Printers,O365,Install,Service desk,Ticketing system,Help desk,Office 365,Windows 10,Phone support,Microsoft office,Mobile de, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

One of TEKsystems’ clients, a global company and leader in their respective industry is looking for a Level 2 Helpdesk/Desktop Support technician to join their team., We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.