Desktop Support Technician

We are seeking an experienced Desktop Support Technician to join a growing IT support team in Knoxville. This team provides technical support for thousands of endpoints across hundreds of locations nationwide and serves as the highest level of support for end-user technology issues. The ideal candidate will have strong hands-on experience with desktop and laptop deployments, troubleshooting hardware and software issues, asset management, and supporting Windows-based environments. This role requires a customer-focused professional who can work collaboratively with teammates to resolve complex technical challenges while delivering exceptional support to end users., * Configure, image, deploy, and support desktop and laptop computers.

• Troubleshoot and resolve hardware, software, operating system, and peripheral issues.
• Provide advanced support for Microsoft Windows environments and business applications.
• Support and manage Active Directory user accounts, permissions, and access requests.
• Install, configure, and troubleshoot printers and other endpoint devices.
• Respond to incident tickets and service requests within established SLA requirements.
• Perform hardware replacements, upgrades, and lifecycle management activities.
• Maintain accurate inventory and asset management records.
• Collaborate with team members to investigate and resolve escalated technical issues.
• Document troubleshooting steps, resolutions, and support procedures.
• Deliver excellent customer service while supporting end users both remotely and onsite.

• Desktop Support
• Hardware Troubleshooting
• Windows 10/11 Support
• Active Directory
• PC Imaging and Deployment
• Microsoft Office / Office 365
• Printer Support
• Technical Troubleshooting
• Asset Management
• End User Support
• Customer Service, * Experience supporting enterprise desktop environments.
• Familiarity with Microsoft 365 applications including Outlook, Teams, and Office Suite.
• Experience deploying and imaging workstations and laptops.
• Knowledge of hardware troubleshooting and break/fix support.
• Ability to troubleshoot across multiple technologies and independently resolve issues.
• Strong written and verbal communication skills.
• Experience working within a ticketing system environment., We’re looking for someone who thrives in a fast-paced IT environment, enjoys solving technical problems, and takes pride in delivering a high level of support. Candidates do not need to be experts in every technology listed, but should have familiarity with most areas and a willingness to learn and grow within the role., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.