Technical Service Specialist

• Serve as the first point of contact for customer support requests submitted via phone, email, and ticketing systems
• Troubleshoot and resolve technical issues involving integrated hardware and software systems
• Escalate complex customer concerns through established resolution channels
• Follow up with customers to ensure satisfaction and successful issue resolution
• Collaborate with cross-functional teams to communicate updates, notices, and customer feedback
• Identify trends, customer needs, and opportunities to improve customer experience
• Support a global customer base with timely and professional service

Our client is seeking a Technical Service Specialist to join their Customer Experience team. This direct-hire opportunity is ideal for a customer-focused professional who enjoys solving technical challenges, collaborating with internal teams, and delivering exceptional support. The role combines hands-on troubleshooting, customer communication, and continuous improvement initiatives in a fast-paced and rewarding environment., * 4+ years of experience in customer support, technical support, or help desk environment

• Excellent verbal and written communication skills
• Ability to work independently and manage multiple priorities effectively
• Experience utilizing customer service ticketing systems (Infor or similar platforms preferred)
• Strong problem-solving skills and the ability to handle time-sensitive customer issues
• Experience supporting HVAC, refrigeration, cryogenic, or related technical products is preferred
• Associate’s or bachelor’s degree preferred; high school diploma or GED required, * High School Diploma or GED required
• Ability to provide professional customer support in a fast-paced environment
• Demonstrated technical aptitude and troubleshooting capabilities

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance